Senior Technical Solutions Specialist
hace 3 semanas
At ServiceRocket, we're on a mission to accelerate growth for our clients. As a Senior Technical Solutions Specialist, you'll play a key role in delivering high-quality solutions that drive business results. With a strong background in service design and delivery, you'll work closely with customers to understand their needs and develop tailored solutions that meet their goals.
Key Responsibilities
- Design and implement complex solutions, including architectural system design and integration
- Facilitate customer discussions to discover key business and technical requirements
- Provide expert guidance and recommendations to customers based on established best practices
- Support the roll-out, adoption, and scaling of provided solutions for customers
What We're Looking For
- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong experience as a technical consultant or systems administrator, combined with a solid background in service design and delivery
- Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training
- Excellent analytical skills, with the ability to take a holistic view across a range of domains
- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding into solutions
- Excellent communication skills, including workshop facilitation, written, and verbal communication
About Us
ServiceRocket is a global tech-enabled services company, headquartered in Palo Alto, California. We're committed to developing every Rocketeer and building trust with our customers. With a 20+ year history, we've established ourselves as a trusted partner in the acceleration of growth for our clients.
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