Software Support Specialist

hace 7 días


Santiago, Metropolitana, Chile Advantage A tiempo completo

Our company, Advantage, is a software development firm with presence in New York and Santiago. We are currently seeking a Support Engineer to join our Chilean team.

Mission:

We take pride in having a top-notch in-house Customer Success team that ensures seamless user experiences. To further elevate the level of support, we are looking for a Support Engineer to collaborate with both the Customer Success and Engineering teams in assisting users.

Responsibilities:

  • Bridge between Customer Success team and Engineering team.
  • Troubleshoot escalated user issues.
  • Create support tools to understand trends, troubleshoot data problems, and assist the Customer Success team.
  • Interact with users to troubleshoot engineering or data-related issues.
  • Communicate constantly with the Engineering team to learn how everything works and share user issues.

Required Qualifications:

  • 3+ years of experience as a developer or support engineer.
  • Experience with Javascript and SQL.
  • Excellent communication skills.
  • English proficiency; all meetings and internal communications are in English.
  • Based in Santiago, Chile.

Desired Qualifications:

  • Bachelor's degree in Computer Science or equivalent.
  • Experience with Google Cloud / Firebase / Firestore, Retool, Mobile apps, and modern front-end web frameworks (React, Vue, Angular).


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