Software Support Specialist
hace 7 días
Our company, Advantage, is a software development firm with presence in New York and Santiago. We are currently seeking a Support Engineer to join our Chilean team.
Mission:
We take pride in having a top-notch in-house Customer Success team that ensures seamless user experiences. To further elevate the level of support, we are looking for a Support Engineer to collaborate with both the Customer Success and Engineering teams in assisting users.
Responsibilities:
- Bridge between Customer Success team and Engineering team.
- Troubleshoot escalated user issues.
- Create support tools to understand trends, troubleshoot data problems, and assist the Customer Success team.
- Interact with users to troubleshoot engineering or data-related issues.
- Communicate constantly with the Engineering team to learn how everything works and share user issues.
Required Qualifications:
- 3+ years of experience as a developer or support engineer.
- Experience with Javascript and SQL.
- Excellent communication skills.
- English proficiency; all meetings and internal communications are in English.
- Based in Santiago, Chile.
Desired Qualifications:
- Bachelor's degree in Computer Science or equivalent.
- Experience with Google Cloud / Firebase / Firestore, Retool, Mobile apps, and modern front-end web frameworks (React, Vue, Angular).
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