Soporte (Customer Support Specialist)

hace 1 mes

Santiago de Chile Lemontech A tiempo completo

Get Coach ProAquí somos un equipo de alto impacto, y algo que nos identifica mucho es ser multiculturales, diversos, motivados y sumamente comprometidos con el servicio al cliente. Nos preocupamos de dejar una huella positiva en todo lo que hacemos y nos esforzamos por lograr los mejores resultados en base a nuestra capacidad resolutiva. Todo lo anterior, de la mano con siempre ser empáticos y tener la disposición para ayudar y servir, ¿con todo si no pa' que?

En Lemontech nos dedicamos a desarrollar nuestros propios SaaS con foco en la industria Legal y de Servicios profesionales. Hoy tenemos presencia en más de 1.000 firmas y gerencias legales en toda Latinoamérica, e impactando a miles de usuarios en el mundo.

Actualmente buscamos a un/a Customer Support Specialist que sea un verdadero Team player en soporte para nuestro equipo de clientes.

**Funciones del cargo**:

- Asignación de los tickets de acuerdo a la complejidad.
- Alta capacidad consultiva y de análisis para entendimiento sobre los productos Lemontech.
- Identificar las necesidades de nuestros clientes y darles solución inmediata.
- Gestionar y resolver problemas frecuentes para clientes de todos los segmentos en conjunto con el Team Leader.
- Revisión de tickets con el Tech Support por cada tablero en Jira.
- Tener la capacidad de retar el sistema, buscar siempre la mejora continua.
- Identificación de oportunidades de mejora en las actividades repetitivas de tal forma de optimizar el trabajo de cada uno de los especialistas.
- Complemento de documentación de las gestiones diarias.
- Implementación de proyectos de mejora para la mesa de ayuda en coordinación con el Team Leader u otras áreas implicadas
- Resolución de los tickets al cierre del mes.

**Requerimientos del cargo**:

- Al menos **2 años de experiência** en roles similares de soporte de algún software. Si tu experiência es en soporte de e-commerce posiblemente esta **no **sea tu mejor opción para postular
- Saber manejar todo tipo de personalidades (Clientes críticos y complejos).
- Conocimiento de Excel intermedio demostrable. (Filtros, BuscarV, formato condicional, Tablas dinámicas).
- Disfrutar de las relaciones interpersonales y el trabajo en equipo.
- Herramientas de G-Suite.
- Tener excelente habilidades comunicacionales (oral y escrita)
- Conocimientos de sistemas de gestión de tickets (Zendesk)
- Conocimientos de KPI's del área (CSAT, tiempos de resolución, etc.)

**Sumas puntos si...**:

- Te apasiona y te encanta la tecnología
- Te destacas por tu estilo proactivo y comunicativo.

**Condiciones**:
En Lemontech creemos en el valor del equipo, tenemos horarios flexibles, seguro complementario, abrazamos el trabajo remoto mucho antes de la contingencia COVID-19 y creemos que la vestimenta no debe ser formal para que el trabajo sea de calidad. Creemos que la oficina tiene que ser un lugar en el que queremos estar porque nos gusta.

Lo más importante: nos gustan las personas que realmente son _team players_. La cultura de nuestra empresa se basa principalmente en la colaboración, por eso el mejor beneficio de trabajar con nosotros es el excelente ambiente de trabajo con el que contamos.

**Flexible hours **Flexible schedule and freedom for attending family needs or personal errands.**Internal talks **Lemontech offers space for internal talks or presentations during working hours.**Life insurance **Lemontech pays or copays life insurance for employees.**Partially remote **You can work from your home some days a week.**Bicycle parking **You can park your bicycle for free inside the premises.**Health coverage **Lemontech pays or copays health insurance for employees.**Dental insurance **Lemontech pays or copays dental insurance for employees.**Computer provided **Lemontech provides a computer for your work.**Education stipend **Lemontech covers some educational expenses related to the position.**Informal dress code **No dress code is enforced.**Recreational areas **Space for games or sports.**Vacation over legal **Lemontech gives you paid vacations over the legal minimum.**Vacation on birthday **Your birthday counts as an extra day of vacation.**Remote work policy**:
**Hybrid**

This job takes place some days from home and others at the office in Santiago (Chile).

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