Customer Service Coordinator
hace 7 meses
Looking to build your career and design your future? You have come to the right place.
Overview
The primary responsibility of the Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations. This individual must be a strong problem solver, superior communicator, and demonstrate diligence and urgency in their responses to both customers and peers.
**Responsibilities**:
- Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address
- Contact homeowner to schedule appointment and what work is to be performed, verify materials are available, and confirm an estimated time for repairs to be completed
- Prepare schedules for service personnel, assigns personnel to routes or to specific repair and warranty work
- Coordinate with supervisor to insure scheduling issues are addressed and manage schedules when appropriate
- Order and/or coordinate with Order Processing Department the replacement of parts and supplies
- Ensure customer complaints are resolved and follow up to ensure customer satisfaction with the final product
- Communicate recurring customer service issues with Production, Sales, Design Center, and Warehouse staff to avert problems
- Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
- Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
- Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
- Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
- Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits
- All other jobs duties as assigned
**Qualifications**:
- High school diploma or general education degree (GED) AND one year related experience and/or training
- Bilingual experience preferred but not required (English/Spanish)
- Ability to learn about of all available products used by the company as it relates to product installation
- Read and interpret training materials, documents, safety rules, operating and maintenance instructions, and policy and procedure manuals
- Ability to write routine reports and correspondence
- Must be organized and have the ability to multitask
- Utilize intermediate math skills to compute and determine square footage, yardage, linear feet, circumference, area, etc.
- Oversee claims and the claims process with vendors
- Billing with in service department-quotes prices, cost analysis and initiate billing
- Communicate effectively with customers, co-workers, and supervisors in a professional and courteous manner
- Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items
- Work with all departments within the company to minimize issues arising in service
- If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us_
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
-
Customer Service Manager
hace 6 meses
La Florida, Chile Lerner Management Consulting A tiempo completo**_Contact H&A for Details_**: **Position Details & Responsibilities**: Our client is seeking a **Customer Service Manager** based in **Florida**. This new role was created to provide a high level of customer satisfaction to this organization's clients. **Responsibilities include**: - Overseeing all aspects of customer service across the US - Managing a...
-
Customer Service Representative
hace 7 meses
La Florida, Chile Taylor Morrison A tiempo completoSummary As a Customer Service Representative working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and...
-
Customer Service Representative
hace 7 meses
La Florida, Chile Interior Logic Group A tiempo completoLooking to build your career and design your future? You have come to the right place. **Responsibilities**: - Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address - Contact homeowner to schedule appointment and what work is to be performed, verify materials are available,...
-
Product Coordinator
hace 6 meses
La Florida, Chile Vantage Specialty Chemicals A tiempo completoThe Role Product Coordinator Develop production requirements for all internal domestic manufacture at Chicago facility. Responsible for developing specific production plans to meet the general guidelines provided. Work closely with the Planning Manager and Warehouse Supervisor along with major customers through Customer Service on schedules and stocking...
-
Member Risk Adjustment Coordinator I
hace 3 meses
La Florida, Chile BCforward A tiempo completoMember Risk Adjustment Coordinator I **BCForward is currently looking for Member Risk Adjustment Coordinator I**: - Remote** **Position Title: Member Risk Adjustment Coordinator I (Remote)** **Locations: REMOTE - FL (EST)** **Anticipated Start Date: ASAP** **Expected Duration: 6+ Months** **Job Type: Contract with possible extension** **Shift: 8 am - 5...
-
Care Management Support Coordinator Ii
hace 4 meses
La Florida, Chile BCforward A tiempo completoCare Management Support Coordinator II **BCForward is looking for Care Management Support Coordinator II (Remote)** *** **Position Title: Care Management Support Coordinator II** **Locations: Remote EST** **Anticipated Start Date: ASAP** **Duration : 06+ months** **Job Type: Contract with possible extension** **Pay Rate: $19.00/hr on W2** **Shift:...
-
Service Relationship Manager
hace 7 meses
La Florida, Chile Cencora A tiempo completo- What you will be doing - Under general direction of the Manager, Service Continuity & Recovery, the Service Relationship Manager-I will focus on leveraging World Courier’s capabilities, insights from external customers and internal processes to provide a superior logistics and service relationship with our customers. The SRM will act as the internal...
-
Insurance Verification Coordinator I
hace 4 meses
La Florida, Chile BCforward A tiempo completoInsurance Verification Coordinator I **BC Forward is looking for **Insurance Verification Coordinator I (Remote)** **Position Title: Insurance Verification Coordinator I (Remote)** **Locations: Remote - EST/CST** **Anticipated Start Date: 9/22** **Expected Duration: 4 Months** **Job Type: Contract with possible extension** **Shift: 8a-9p (depends on the...
-
Insurance Verification Coordinator I
hace 2 semanas
La Florida, Chile BCforward A tiempo completoInsurance Verification Coordinator I **BCforward is currently seeking a highly motivated**"Insurance Verification Coordinator I" and it's a (Remote)**!** **Position Title**:Insurance Verification Coordinator I** **Location: Remote** **Anticipated Start Date**:**01/06/2025** **Expected Duration**:3** Months with possible extension**/conversion** **Job...
-
Insurance Verification Coordinator I
hace 2 semanas
La Florida, Chile BCforward A tiempo completoInsurance Verification Coordinator I **BCforward is currently seeking a highly motivated **Insurance Verification Coordinator I for an opportunity in Remote!** **Job Title: Insurance Verification Coordinator I** **Location: Remote** **Expected Duration: 2+ months** **Anticipated Start Date: 01/06/2025** **Shift time: 8AM- 9:PM M-F** **Pay-Rate: $17/Hr. on...
-
Hsn Work at Home Customer Service
hace 6 meses
La Florida, Chile HSN A tiempo completoThank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across...
-
Bilingual Work at Home Customer Service
hace 7 meses
La Florida, Chile HSN A tiempo completoThank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across...
-
Permit Coordinator
hace 6 meses
La Florida, Chile Taylor Morrison A tiempo completoSummary As a Permit Coordinator working for Taylor Morrison you will be supporting our Construction Department. You will be providing all levels of support with permit process to the Construction department. Job Details We trust that as a Permit Coordinator you will: (responsibilities) - Ensure that all construction positions are well staffed with...
-
Permit Coordinator
hace 6 meses
La Florida, Chile Taylor Morrison A tiempo completoSummary As a Permit Coordinator working for Taylor Morrison you will be supporting our Construction Department. You will be providing all levels of support with permit process to the Construction department. Job Details We trust that as a Permit Coordinator you will: (responsibilities) - Ensure that all construction positions are well staffed with...
-
Care Management Support Coordinator
hace 4 meses
La Florida, Chile BCforward A tiempo completoCare Management Support Coordinator **BC Forward is looking for Care Management Support Coordinator in Remote** **Position Title: Care Management Support Coordinator** **Locations: Remote** **Duration: 3+ months of contract with possible extension** **Shift: Monday-Friday 9am - 5:30pm EST; no OT required** **Pay Rate: $19.00/hr on W2** *** Supports...
-
Hsn Work at Home Customer Service
hace 5 días
La Florida, Chile HSN A tiempo completoThank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across...
-
Quality Outreach Coordinator
hace 4 semanas
La Florida, Chile BCforward A tiempo completoQuality Outreach Coordinator **BC Forward is looking for **HEDIS Coordinator (Remote)** **Position Title: HEDIS Coordinator (Remote)** **Location : REMOTE - CST/EST** **Anticipated Start Date: 12/2** **Expected Duration: 3 months** **Job Type: Contract to Hire** **Shift: 8:00 - 5:00 M-F, In the event that OT is required, the hiring manager will inform...
-
Service Manager
hace 6 meses
La Florida, Chile Trek Bikes A tiempo completoA bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...
-
Portfolio Manager Coordinator
hace 3 semanas
La Serena, Coquimbo, Chile NOAO A tiempo completoThe National Optical-Infrared Astronomy Research Laboratory (NOIRLab) is a Federally Funded Research and Development Center, providing services across various programs in the United States.We are seeking an experienced Portfolio Manager Coordinator to join our Project Management Office (PMO) team. The successful candidate will support daily activities,...
-
Field Service Engineer
hace 7 meses
La Florida, Chile QuidelOrtho A tiempo completo**The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...