Field Service Engineer
hace 7 meses
**The Opportunity**:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
**The Role**:
As we continue to grow as QuidelOrtho, we are hiring for a Field Service Engineer in Fort Myers, FL. This is a field based position that offers a company car, gas card, cell phone and laptop, and all vehicle maintenance will be covered by QuidelOrtho. This field based position covers customers throughout the Fort Myers, FL area.
**The **Responsibilities**:
- We are seeking a qualified individual who has experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field. Troubleshoot technical problems and systems issues.
- Determine technical solution in accordance with product and customer specifications and recommends actions to company or customer representatives for coordinative product solution.
- Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
- This position will also require the individual to assess Customer needs and recommends solutions in accordance with product specifications and Customer Specifications.
- Conducts technical training and product briefing with customers, vendors and company representatives as needed. Act as local on-site representative to customer's organization. Manage all territory responsibilities including Preventive Maintenance & upgrades including software & hardware. This position requires the individual to provide service support in the hospital/clinic laboratory environment.
- Responsible for individual parts management, online training, and administrative expense reporting.
- Perform other work-related duties as assigned
**The Individual**:
Required:
- ** Education**: Minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent 4 years of military or field service experience required.
- ** Experience**: Minimum 4 years experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field, required.
- A team player that is self-motivated & interacts appropriately with peers, sales counterparts, and customers is required.
- The ability to organize and express ideas clearly, verbal and written, in individual or group situations.
- Possess appropriate technical knowledge and have the ability to utilize that knowledge to effectively perform required job functions with an effective level of competence demonstrating a high degree of knowledge in electro-mechanical, chemistry, computer and/or other related disciplines.
- Ability to effectively manage assigned workload within allotted time constraints.
- Must have the ability to lift 75 lbs.
- A valid driver's license is always required.
- Extended hours may be required.
- ** Travel**: Ability to travel overnight 50-75% to Rochester, NY, in the first few months of training. Post-training must be able to travel up to 75% around territory, with occasional overnight travel (1-2 nights per week).
**Preferred**:
- Experience within Healthcare or Medical Device industry
**The Key Working Relationships**:
**Internal Partners**:
- Field Service: Field Service Engineer Associates, Senior Field Service Engineers, Area Service Engineers, Regional Service Managers, Area Service Directors
- Sales: Area Sales Directors, Account Managers, Strategic Account Executives, Business Development Managers, Channel Sales Managers
- Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists
- Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)
**External Partners**:
- Customers including but not limited to Laboratory Managers, Supervisors.
**The Work **Environment**:
Typical work week and hours with overtime required in a outside field engineer environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties o
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