Customer Support Expert

hace 1 semana


Santiago de Chile Rankmi A tiempo completo

Atender las prioridades entregadas por el Lead y/o Head of Customer Support.
- Atender todos los canales de acceso establecidos por Rankmi.
- **Diagnóstico y revisión de errores **para derivar al área de Desarrollo & Tecnología.
- Realizar los requerimientos solicitados por parte de nuestros clientes, siguiendo los protocolos de servicio del área:

- Administración de personas en el máster de personas y procesos: - Administración de competencias dentro de los procesos. Administración de metas y KPI dentro de los proceso. Revisiones o QA a procesos. Apoyo en configuración de los distintos módulos del Hub Rankmi.

**Requisitos**
- Profesional de carreras como Técnico Administración, o carrera a fin.
- Profesional desde 1 año hasta 2 años de experiência en gestión de procesos, atención al cliente y/o configuración de plataformas.
- **Excluyente **contar con nível **avanzado de Excel **(deberá rendir test).
- Deseable experiência desde 1 año en empresas de TI, Sass, software, etc.
- Será un plus tener nível de inglés hablado y escrito intermedio (no excluyente).

**Condiciones**
- Políticas de trabajo Blended Working (modalidad de trabajo que combina tanto la presencial en oficina con teletrabajo).
- Bono vacaciones y bono matrimonio y/o unión civil.
- Medio día libre de cumpleaños, propio y hijos/cónyuge.
- Día libre de mudanza.
- Permisos de días, sin goce de sueldo.
- Flexibilidad en horarios laborales.
- Días de vacaciones adicionales.
- Trabajamos con metodologías ágiles y equipos multidisciplinarios.
- Ambiente relajado y multicultural. Relación cercana con jefatura.
- Oportunidad de desarrollo profesional en un entorno altamente innovador.
- Posibilidad de movilidad horizontal y vertical.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- ¿Cuáles son sus expectativas de Renta? (Ingrese un número con dígitos)
- ¿Cuál es tu nível de Excel y qué sabes hacer? (funciones, formulas, etc.)
- ¿Has trabajado en áreas de soporte para plataformas tech? Comenta


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