Service Desing and Transition Manager

hace 2 semanas

Santiago de Chile Pacifica Continental A tiempo completo

The **Service Desing and Transition Manager - **Latin America is responsible for leading the definition of services through Service Catalog Management, the definition of service agreements through Service Level Management, the creation of service knowledge through Service Knowledge Management, and the preparation and adoption of products and services through Service Transition Planning & Support capabilities

Direct responsibilities include management of the IT Service Catalog and Knowledge products, ensuring that services are seamlessly provisioned to customers, and having an extremely strong focus on holistic Service Continuous Improvement.

Review business proposals such as RFP’s, RFQ’s in cooperation with operating companies and account management to assure that financial considerations fit customer/competition and internal Ricoh guidelines.

As a service & transition designer, you will contribute to delivering services that have a positive impact on people (UX) and add value to the client's business (CX). You will have the tools to interact, get opinions, information and data, so that you can offer the best solution for a given problem. In addition, you will meet with stakeholders (internal and external) to create a single worktable, turning the design and execution of the project into a pleasant activity with mínimal friction.

In addition, as a Service Transition Manager you will act as a workflow leader during the Transition & Transformation stages, ensuring that the relevant transition criteria for the specified services are agreed, managed and delivered prior to live implementation, as well as identifying and managing any identified risks.

You will work with Ricoh Latin America's Shared Services teams and their customers, you will cover the support of the internal business (Regional Support Center), the Offshoring services we offer to different regions as well as the Nearshoring services we develop for our clients, all this in harmony with the field delivery ecosystem. Participate in business proposals, quotes, information gathering and validation.

**Main job responsabilities**:
**The Manager is part of a team responsible for driving the Service Design direction as follows**:

- Implement a strategy to drive adoption of service management and operational best practices relevant to on -prem and cloud computing services.
- Promote and champion the transformation of the IT organization encompassing ITSM, ITOM, ITAM, and ITBM capabilities.
- Establish a customer self-service and automation mindset throughout IT.
- Design the User Journey Map to identify pain points and problems that need to be addressed in a given service

**Core Responsibilities**

Service Level Management
- Plans, implements, controls, reviews, and audits service provisioning, to meet customer business requirements.
- Oversees and ensures that the platform Service Level Agreements (SLA’ s) and supporting Operating Level Agreements (OLA’ s) are negotiated, published, and met.

Service Knowledge Management
- Enables and governs the Incident management platform Knowledge product facilitating consistent and fast resolutions of customer issues and needs, boosting self-service capabilities, and promoting knowledge sharing.
- Identifies knowledge gaps and champions new Knowledge content across the IT organization.
- As Knowledge product content steward, track Knowledge usage and quality trends.

Service Catalog Management
- Designs, builds, publishes, and governs the Incident management platform Service Catalog providing information about available services while providing for an optimized, efficient customer experience. Identifies and evaluates Incident management platform Service Catalog and Knowledge new features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.
- Completes regular reviews of the Application specific Service Catalog with stakeholders to ensure relevance to business needs and requirements.

Service Transition Planning & Support
- Forges close partnerships with IT teams and business units to ensure a collaborative and coordinated strategy to understand the collective vision to bring value to the company.
- Assists in training of Service Catalog and Knowledge capabilities and features. Develops self-auditing and compliance capabilities around ITSM procedures.
- Develop and agree on transition acceptance criteria for services, and govern the delivery of these and/or manage associated risks.

Service Continuous Improvement
- Integrates a Continual Improvement Register (CIR) for tracking and vetting improvement opportunities, integrating into Incident management platform Idea and Demand Management.
- Continuously and proactively streamlines and improves the Incident management platform customer experience.
- Participates in IT Service Management program / project review meetings to assess problem areas and suggests corrective actions.

**Qualifica

  • Service Operational Manager

    hace 4 días

    Santiago, Chile Abb A tiempo completo

    **Service Operational Manager**: **Take your next career step atABB with a global team that is energizing the transformation ofsociety and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusionacross all dimensions: gender, LGBTQ+, abilities, ethnicity andgenerations. Together, we are...

  • Service Operational Manager

    hace 1 semana

    Santiago, Chile Abb A tiempo completo

    **Service Operational Manager**: **Take your next career step atABB with a global team that is energizing the transformation ofsociety and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusionacross all dimensions: gender, LGBTQ+, abilities, ethnicity andgenerations. Together, we are...

  • Service Manager Ti

    hace 2 semanas

    Santiago, Chile Universidad Bernardo O´Higgins A tiempo completo

    Inicio Trabajos para Service Manager Ti en la Chile 1 Trabajos para Service manager ti en la Chile Service Manager TI / Inglés avanzado. Service Manager TI / Inglés avanzado. ermanen GlobalCoach Consultores 28.09.2023 Descripción del puesto Importante empresa de seguridad TI busca Service Manager para integrarse a su equipo. Principales funciones:...

  • Rss Service Supervisor

    hace 3 días

    Santiago de Chile Rotork A tiempo completo

    Descripción del empleo - Please submit CVs in English Reporting into the Regional Service Manager, the Service Supervisor is responsible to provide a dual role in leading the service technicians, delivering the administrative requirements for service operations and reporting, while also splitting time working in the field and workshop when required. While...

  • Service Sales Specialist

    Encontrado en: beBee jobs CL - hace 1 semana

    Santiago, Metropolitana, Chile ABB A tiempo completo

    Service Sales Specialist - Drives, Motors & GeneratorsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Nivel 2 Service Manager

    hace 4 días

    Santiago de Chile SoluNegocios A tiempo completo

    Reconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un(a) Técnico o profesional de las áreas de administración, negocios y servicio al cliente para el cargo Nível 2 Service Manager Objetivo: - El ejecutivo N2 deberá cumplir el rol de gestionar, escalar, resolver y ejecutar toda acción necesaria...

  • Service Sales Manager Chile

    Encontrado en: beBee S CL - hace 4 semanas

    Santiago de Chile Alfa Laval A tiempo completo

    We are looking for a Service Sales Manager based in Chile.Your Mission:Responsible for formulating and executing a sales strategy for Services Sales in accordance with the assigned targets and local sales company/divisional strategy and targets.Responsible for leading, developing and securing a high performing sales team in line with the Alfa Laval...

  • Customer Service Manager

    hace 2 días

    Santiago de Chile Novartis A tiempo completo

    2023 will potentially see Sandoz become a standalone organization! Already a global market leader in Generics and Biosimilar medicine, this is an exciting, once-in-a-career opportunity to set our own path forward as an independent, purpose-driven organization, and as the founders of a new Sandoz, this is a time of immense opportunity for us all, both...

  • Service Delivery Manager

    hace 4 días

    Santiago de Chile MyPass Global A tiempo completo

    MyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a global workforce management & credentialing system that is looked to for best practice in this...

  • Service Manager

    hace 7 días

    Santiago, Chile Empresa Servicios A tiempo completo

    Empresa Servicios Para empresa de Servicios y soluciones Tecnologicas, nos encontramosen búsqueda de Service Manager o Service Delivery, quien se encargaráde administrar un servicio de calidad, asegurando la continuidadoperativa del cliente, realizar análisis de soluciones tecnológicasque ayuden a garantizar la continuidad operativa,...

  • Service Manager

    hace 5 días

    Santiago, Chile Stefanini Latam A tiempo completo

    Job description ¡Sé parte de Stefanini! StefaniniGroup somos una empresa multinacional de tecnología presente en más de 42 países, con más de 35 años en el mercado mundial. Nuestro Propósito Transformador es Co- Creando Soluciones para un Futuro Mejor , pues entendemos el valor de co- crear con nuestros clientes, colaboradores, partners y...

  • Service Sales Manager Chile

    hace 7 días

    Santiago de Chile Alfa Laval A tiempo completo

    We are looking for a Service Sales Manager based in Chile. Your Mission: Responsible for formulating and executing a sales strategy for Services Sales in accordance with the assigned targets and local sales company/divisional strategy and targets. Responsible for leading, developing and securing a high performing sales team in line with the Alfa Laval...

  • Service Manager

    hace 20 horas

    Santiago, Chile Grifo San Ignacio S.A.C A tiempo completo

    Reconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) ingeniero comercial ,ingeniero administración de empresas o carrera afin para desempeñar el cargo de Service Manager Objetivo Profesional: El Service Manager deberá cumplir el rol de gestionar, escalar, resolver y ejecutar toda gestión...

  • Service Sales Manager Chile

    Encontrado en: beBee S CL - hace 5 días

    Santiago de Chile Alfa Laval A tiempo completo

    We are looking for a Service Sales Manager based in Chile.Your Mission:Responsible for formulating and executing a sales strategy for Services Sales in accordance with the assigned targets and local sales company/divisional strategy and targets.Responsible for leading, developing and securing a high performing sales team in line with the Alfa Laval...

  • Service Sales Specialist

    hace 1 semana

    Santiago, Chile Abb A tiempo completo

    **Service Sales Specialist**: **Take your next career step at ABBwith a global team that is energizing the transformation of societyand industry to achieve a more productive, sustainable future. At ABB,we have the clear goal of driving diversity and inclusion across alldimensions: gender, LGBTQ+, abilities, ethnicity and generations.Together, we are...

  • Customer Service and Outbound

    Encontrado en: Talent CL C2 - hace 2 semanas

    Santiago, Chile The Kraft Heinz Company A tiempo completo

    Description Position Summary: In charge of coordinating the Customer Service area and the Outbound logistics, as well as leading Customer Excellence for South America. Their decisions directly impact the company's bottom line, especially CFR, customer satisfaction and costs. Must ensure the efficiency and improvement of dispatch and customer...

  • Client Service Account Manager

    hace 4 días

    Santiago de Chile JPMorgan Chase Bank, N.A. A tiempo completo

    The Chile Client Service Team is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to all Payments' clients. The main purpose of this position is act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. A critical part of the process...

  • Strategic Partnership Manager

    hace 7 días

    Santiago, Chile Strategic Partnership Manager A tiempo completo

    Duties and Responsibilities: 1. Develop a structured, step-by-step method to connect and manage relationships with partners. 2. Search for partnership opportunities by reaching out directly (cold calls, emails, webinars, visits) or following up on leads that come to us. 3. Find research partners and get them interested in working with us by identifying key...

  • Service Sales Specialist

    hace 1 semana

    Santiago, Chile ABB Schweiz AG A tiempo completo

    Service Sales Specialist - Drives, Motors & Generators Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Service Project Manager

    hace 2 días

    Santiago de Chile Assa Abloy A tiempo completo

    Service Project ManagerEn **ASSA ABLOY CHILE** Estamos en búsqueda de talentos como tú. Queremos Integrar a nuestro equipo nuestro próximo **Service** **Project Manager** **para el programa** "Instalador Experto".** Somos líder mundial en control de acceso, con más de 200 compañías alrededor del mundo compartiendo metas y objetivos en...