Client Service Account Manager

hace 2 semanas

Santiago de Chile JPMorgan Chase Bank, N.A. A tiempo completo

The Chile Client Service Team is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to all Payments' clients.

The main purpose of this position is act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency.

A critical part of the process relies on effective working relationships across others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.

**Roles and Responsibilities**:

- Capability to work remotely and on site.
- Have a flexible schedule.
- Provide the client with support/information regarding interest claims and billing enquiries.
- Act as escalation point for large money movements and escalated transactional enquiries.
- Liaise with Relationship, Product and Operations Managers regarding service issues.
- Understand clients' business to help identify solutions, client efficiencies and cross sell opportunities.
- Identify opportunities for product development and enhancement, and process improvements.
- Eliminate exceptional and manual processes.
- Adheres 100% to service case tracking guidelines.
- Manage one-off projects as they pertain to specific client issues and products.
- Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates
- Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct.
- Manage risk through close attention to client overdrafts, unpaid bills etc. and, escalate risk related issues to appropriate parties as required.
- Build solid working relationships with customers and internal partners.
- Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.
- Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role.

**Education/ Experience**
- Minimum of 3+ years of relevant industry and/or functional experience.
- Bachelor's degree or additional years of experience required.
- Client service experience preferred.
- Good understanding of core and intermediate Treasury Services product sets, systems and channels (Access,H2H, APIs, file transmissions).
- Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services.
- Use of technical knowledge to produce value-added solutions for clients and partners.
- Uses client product utilization as a solution to meet business objectives.
- Ability to present oral and written communication in an organized, clear and confident manner.
- Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
- Ability to effectively partner with internal colleagues and external clients.
- Strong Data Analytic skills.
- Ability connect remotely via internet from home. Be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Goods mobile suite, etc.) when business needs arise.
- Ability to travel internationally to Latin America countries.
- Fluent in Spanish, written/verbal required.

**Functional Skills/ Knowledge**
- Ability to adapt to a changing role and environment including changes or adjustments to work schedule and overtime.
- Strong organizational and decision-making skills.
- Aptitude to learn documentation and risk requirements.
- Exhibit ability to work effectively in a team environment.
- Excellent interpersonal skills.
- Demonstrates cultural sensitivity and awareness.

**Technical/ Application Skills**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any o

  • Key Account Manager Food Service

    hace 3 semanas

    Santiago, Chile Tres Puntas A tiempo completo

    ¡Únete a nuestro equipo en Tres Puntas como Key Account Manager (KAM) Food Service! En Tres Puntas, estamos en busca de un talentoso y apasionado KAM Food Service para unirse a nuestro equipo. Si eres un profesional joven, motivado y orientado a resultados con experiencia en la industria de alimentos, ¡queremos conocerte! Responsabilidades: Como KAM Food...

  • Account Manager

    hace 6 días

    Santiago, Chile Axity A tiempo completo

    Inicio Trabajos para Account Manager en la Chile 48 Trabajos para Account manager en la Chile Key Account Manager MetLife Hoy **Concurso** **Key Account Manager **El cargo reportará a Fernando Orellana, Gerente DM (líneas clínicas) Algunas de las responsabilidades de esta posición son: - Apoyar en la implementación de nue... Leer más... ...

  • Key account manager

    hace 5 días

    Chile Dcs Chile A tiempo completo

    Key account manager - Equipos de Rayos X En data Conversion Service nos encontramos en búsqueda de un “Key Account Manager” para importante compañía multinacional. Este cargo es responsable de la gestión comercial y de ventas de la compañía. El principal misión es actuar como un único punto de contacto con los clientes para los productos y...

  • Account Manager

    hace 1 día

    Santiago, Chile Oenergy O&M A tiempo completo

    Inicio Trabajos para Account Manager en la Chile 47 Trabajos para Account manager en la Chile Key Account Manager Grandes Empresas Chillán Confidencial Key Account Manager Grandes Empresas Chillán Confidencial Hoy Esperamos sea capaz de desarrollar cuentas claves a través de la generación de reuniones con clientes y el análisis de sus...

  • Key Account Manager

    hace 1 semana

    Santiago, Chile Sba International Chile A tiempo completo

    Inicio Trabajos para Key Account Manager en la Chile 22 Trabajos para Key account manager en la Chile Tiempo completo Key Account Manager L'Oreal Tiempo completo Santiago, Region Metropolitana (RM) Loreal Chile 27.04.2024 Key Account Manager / Ejecutivo de Cuentas Clave “Ser parte de L'Oréal Chile es estar comprometido con la Diversidad,...

  • Key Account Manager

    hace 2 semanas

    Santiago, Chile Prefiere No Informar A tiempo completo

    Inicio Trabajos para Key Account Manager en la Chile 28 Trabajos para Key account manager en la Chile Key Account Manager - Providencia Key Account Manager - Providencia Sahid Consulting Hoy En Sahid Consulting estamos creciendo y es por esto que queremos incorporar a un/a Key Account Manager a nuestro querido equipo. Funciones: - Gestionar una cartera...

  • Service Manager

    hace 1 día

    Santiago, Chile Orión A tiempo completo

    Inicio Trabajos para Service Manager en la Chile 2 Trabajos para Service manager en la Chile SERVICE MANAGER INCLUSION cod00908 ermanen ECRGROUP️. 28.09.2023 Descripción del puesto Asesor tecnológico para clientes internos y externos liderando la implementación de soluciones personalizadas, de alta calidad y rendimiento optimizando el uso de las...

  • Service Manager

    hace 1 semana

    Santiago, Chile Match · Agencia-Consultora A tiempo completo

    Inicio Trabajos para Service Manager en la Chile 5 Trabajos para Service manager en la Chile Puerto Varas, Los Lagos (X) Sales & Service Manager Puerto Varas, Los Lagos (X) HR Buró Hoy Puerto Varas, Los Lagos Empresa multinacional de tecnología acuícola se encuentra en la búsqueda de un/a **Sales & Service Manager** quien tendrá la...

  • Key Account Manager

    hace 4 semanas

    Santiago de Chile Agfa A tiempo completo

    This position provides day-to-day Sales delivery to Agfa customers and the Agfa organization. The Territory Account Manager acts as single point of contact to customers for Agfa products & services and is responsible for identifying opportunities, creating an account strategy, coordinating and controlling the sales process, managing customer expectations and...

  • Account Manager Minería

    hace 13 horas

    Santiago, Chile Logicalis A tiempo completo

    Inicio Trabajos para Account Manager Minería en la Chile 2 Trabajos para Account manager minería en la Chile Key Account Manager Minería Key Account Manager Minería ermanen Mindwork 08.11.2023 Empresa multinacional de tecnología líder en el mercado, reconocida por su excelencia en ingeniería, innovación, calidad y confiabilidad, está en...

  • Key Account Manager

    hace 1 semana

    Santiago, Chile Hd Capital Humano A tiempo completo

    Inicio Trabajos para Key Account Manager en la Chile 27 Trabajos para Key account manager en la Chile Key Account Manager Pts Zona Norte Antofagasta, Antofagasta (II) Atlas Copco Chile SpA. Hoy **Las personas apasionadas crean cosas excepcionales** ¿Sabías que las soluciones que desarrollamos son una parte clave de la mayoría de las industrias?...

  • Key Account Manager

    hace 5 días

    Santiago, Chile Ivc Maquinarias Spa A tiempo completo

    Inicio Trabajos para Key Account Manager en la Chile 27 Trabajos para Key account manager en la Chile Práctica Key Account Manager Estudiante Práctica Key Account Manager Estudiante Moovmedia Group Hoy Requisitos: ¡Hola! Somos Forma y somos parte de Moovmedia Group, una familia de empresas que también integran Metrix y Moov. Nuestro modelo es...

  • Strategic Account Manager

    hace 13 horas

    Santiago, Chile Aveva A tiempo completo

    Strategic Account Manager (Sam) Johnson & Johnson Hoy Strategic Account Manager (Sam) Johnson & Johnson Hoy **Strategic Account Manager (SAM) role summary**: Johnson & Johnson MedTech is recruiting for a Strategic Account Manager, located in Santiago, Chile. Leads Private Strategic Customers for J&J MedT... Leer más... Strategic Account Manager ...

  • Account Manager

    hace 3 semanas

    Santiago, Chile Tesla A tiempo completo

    Inicio Trabajos para Account Manager en La Florida 3 Trabajos para Account manager en La Florida Consultor de Negocios Key Account Manager Las Condes, Region Metropolitana (RM) Consultor de Negocios Key Account Manager Las Condes, Region Metropolitana (RM) Abenis Hoy KAM - CONSULTOR DE NEGOCIOS - ABENIS - En ABENIS estamos en búsqueda de un...

  • Key Account Manager

    hace 4 semanas

    Santiago, Chile Alternattiva A tiempo completo

    Atencion Viña la Rosa - Fundo Sofruco está en búsqueda de un Key Account Manager para integrarse a su equipo comercial. · Buscamos a un profesional proactivo y apasionado por las ventas, que asumirá la responsabilidad de dirigir el proceso de venta y comercialización de los prod ... Importante empresa del sector - Santiago - Las condes,...

  • Key Account Manager

    hace 1 día

    Santiago, Chile Adexus A tiempo completo

    Inicio Trabajos para Key Account Manager en la Chile 33 Trabajos para Key account manager en la Chile Key Account Manager Grandes Empresas Chillán Confidencial Key Account Manager Grandes Empresas Chillán Confidencial Hoy Esperamos sea capaz de desarrollar cuentas claves a través de la generación de reuniones con clientes y el análisis de sus...

  • Service Manager Ti

    hace 4 semanas

    Santiago, Chile Universidad Bernardo O´Higgins A tiempo completo

    Inicio Trabajos para Service Manager Ti en la Chile 1 Trabajos para Service manager ti en la Chile Service Manager TI / Inglés avanzado. Service Manager TI / Inglés avanzado. ermanen GlobalCoach Consultores 28.09.2023 Descripción del puesto Importante empresa de seguridad TI busca Service Manager para integrarse a su equipo. Principales funciones:...

  • Strategic Account Manager

    hace 4 semanas

    Santiago de Chile Johnson & Johnson A tiempo completo

    **Strategic Account Manager (SAM) role summary**: Johnson & Johnson MedTech is recruiting for a Strategic Account Manager, located in Santiago, Chile. Leads Private Strategic Customers for J&J MedTech. Responsible for ensuring the satisfaction of Strategic Accounts Group's economic and clinical needs by providing existing product and services and developing...

  • Key Account Manager Sola

    hace 3 días

    Santiago de Chile Agfa A tiempo completo

    This position provides day-to-day Sales delivery to Agfa Healthcare customers and the Agfa organization. The Key Account Manager acts as single point of contact to customers for Agfa Healthcare products & services and is responsible for identifying opportunities, creating an account strategy, coordinating and controlling the sales process, managing customer...

  • Key Account Manager

    hace 2 semanas

    Santiago, Chile Blue Express A tiempo completo

    Inicio Trabajos para Key Account Manager en Pudahuel 3 Trabajos para Key account manager en Pudahuel Las Condes, Region Metropolitana (RM) Key Account Manager Senior (It) Las Condes, Region Metropolitana (RM) TINET Hoy **¿Quieres ser parte de la revolución digital?** Estamos buscando a nuestro próximo TeamPlayer del equipo Comercial TINET, “se...