Customer Service and Outbound
Encontrado en: Talent CL C2 - hace 2 semanas
Description
Position Summary:
In charge of coordinating the Customer Service area and the Outbound logistics, as well as leading Customer Excellence for South America. Their decisions directly impact the company's bottom line, especially CFR, customer satisfaction and costs. Must ensure the efficiency and improvement of dispatch and customer service processes through coordinating requirements with the commercial, 3PL, finance, transportation, and planning teams. The goal of this role is to be the main reference and interface with customers on non-commercial issues, as well as to ensure the correct implementation of Log.Os- Customer Excellence processes, lead the improvements and controls required in our ERP-SAP and ensure the control and compliance of processes and policies aligned with internal control.
Responsability:
Guarantee the CFR%. Receive, prioritize, process and identify incoming orders according to the sales policy and customer requirements. Assure loading and updating Customer service´s Master Data. Invoicing and reinvoicing process. Daily reports. Stablish weekly and monthly sessions with sales to review PO status.Stablish daily / weekly sessions with 3PL and transportation Team- to check PO track, returns sales to review PO status
T2 control expenses. Outbound Effectiveness and Efficiency. Inventory.Competencies:
7 years of experience in customer service, logistics. Graduated in Industrial, civil or logistics. numeracy skills Proficient computer skills- (Excel- Power Point) SAP OTC EDI / Comercionet / Sales Force / BI knowledge Excellent understanding of OTC flow teamwork organizing and planning skills attention to detail and accuracy communication skills sense of urgency problem-solving skillsLanguages:
Spanish & English
Office Collaboration & Hybrid Work Environment
We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace.
Location(s)
Santiago, Chile-
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