Lead Solution Engineer, Field Service
hace 1 día
**Job Category **:Sales
**Job Details**:
**Role Description**
The Salesforce Field Service Solution Engineer is responsible for envisioning and presenting innovative Salesforce solutions that take the field service management market to new heights. Including specialization in the Service Cloud solution portfolio which includes products that support customer service, contact centers, digital engagement, industry specific business process automation, and field service management.
- Demonstrate and evangelize Service Cloud solutions and value to customers (including C- level execs and IT) and field teams.
- Core customer service - supporting customers with lower costs of service while ensuring call center agents are increasing productivity and/or finding ways to increase company bottom line.
- Field service management - extending the business capabilities of customers to the edge with their field technicians and their customer scheduling of services, while capturing that traditional paper process into a streamlined two-way engagement within the organization.
- For Colorado-based roles: Minimum annual salary of $[ _minimum base salary from the job profile in Rewards Central _]. You may also be entitled to receive [ _incentive compensation] [only include for distribution roles where applicable _] _, bonus, restricted stock units, and benefits. _
What is a Solution Engineer?
Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
Solution Engineer - Field Service
The Field Service Solution Engineer is responsible for presenting our Salesforce Field Service product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.
You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.
Your Impact:
- Evangelize Field Service Solutions within the Service Cloud portfolio to drive value to customers (including C- level execs and IT) and field teams
- Assess business and operations impacted by technology
- Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
- Contribute to development of technical sales strategy
- Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
- Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
- Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
- Collaborate with Field Service Management Sales and Solution Engineering teams, Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.
Minimum Qualifications:
- Minimum 3 years of experience with Pre-sales Solution Engineering.
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience
- Experience in the Customer Service, Contact Centers, Digital Service, or Field Service domains is a plus
- Understanding of the Salesforce product suite and platform
- Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, PegaSystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
- Some domestic travel is required
***_For Colorado-based roles: Minimum annual salary of $123,200 You may also be entitled to receive $52,800 _**_bonus, restricted stock units, and benefits. _**:
**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesfor
-
Solution Engineer
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:**Solution Engineer - Service Cloud (All Levels)** **Location(s): Any Major Hub** **Please note we may not have a role immediately available in all locations listed, but we would be happy to connect to discuss your background* **What is a Solution Engineer?**Also known as a " Pre -Sales Engineer" or "Sales...
-
Field Service Engineer
hace 7 meses
La Florida, Chile QuidelOrtho A tiempo completo**The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
-
Lead Solution Engineer
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category **:Sales **Job Details**: **Role Description** Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections...
-
Lead Solution Engineer, Enterprise Media
hace 2 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:Lead Solution Engineer, Enterprise Industry Focus: Media & Comms **Role Description**Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s...
-
Lead Solution Engineer
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:Lead Solution Engineer - Healthcare & Life Sciences Locations: Chicago & Southeast Region (FL, NC/SC, **Role Description**:Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers,...
-
Laser Field Service Engineer
hace 12 horas
La Florida, Chile Alcon A tiempo completoJob Title: Laser Field Service Engineer Location: Remote - Florida At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before....
-
Solution Engineer, Core
hace 1 semana
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:**Role Description**This Solution Engineer role is in the Professional Services Industry. The Professional Services industry includes large and influential accounts that span the Big 4, Management Consulting and IT Consulting. Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is...
-
Strategic Solution Engineer
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:**Consumer Goods Solution Engineer (All levels)**What is a Consumer Goods (CG) Solution Engineer? Also known as a " Sales Engineer" or "Solutions Consultant," the CG Solution Engineer is responsible for leading the pre-sales technological relationship with the customer or prospect. This includes communicating product...
-
Senior Manager; Field Service Product Management
hace 5 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Products and Technology **Job Details**:We are looking for an outstanding field service management expert with a passion for helping customers realize strategic value from our products and achieve transformational change with the #1 CRM. As an Outbound Product Manager for Salesforce Field Service, you are the “face” of the Field...
-
Lead/principal Solution Engineer
hace 5 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:**Job Description**:**Solution Engineer (Principal or Lead) - Revenue Cloud** **This role is more focused on **Billing High Tech and Media** As a Revenue Cloud Solution Engineering Specialist you would be responsible for supporting the technical sales efforts of the Salesforce Configure, Price, Quote (CPQ), Billing...
-
Field Service Engineer
hace 7 meses
La Florida, Chile General Motors A tiempo completo**Job Description**: **Work Arrangement**: USA Field Assignment, working out of their home office located within 50 miles of **Tampa, FL **or **Port St. Lucie, FL **to cover assigned cases at GM dealers in their areas. We have 1 opening for each territory. **The Role**: In this role, you will give on-site automotive, business, and computer technical support...
-
Field Applications Engineer
hace 7 meses
La Florida, Chile Littelfuse A tiempo completoLittelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across...
-
Solution Engineer Healthcare
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:**Job Details**The Healthcare & Life Science Solutions Engineering team is an innovative group of professionals. This dedicated team helps Salesforce customers and prospects develop strategies to take their business to an entirely new level. Through collaboration with the customer, the account team, the Salesforce...
-
Lead Solution Engineer
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category **:Sales **Job Details**: We believe that businesses today have more questions that need data-driven answers than they have data analysts and scientists to answer them. What if you were empowered to solve these complex business problems for Fortune 500 companies? What if you had the World's #1 CRM with the #1 Analytics solution to achieve...
-
Lead Solution Engineer
hace 5 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:We believe that businesses today have more questions that need data-driven answers than they have data scientists to answer them. What if you were empowered to solve these sophisticated business problems for Fortune 500 companies? What if you had the World's #1 CRM with the intelligence of Einstein to achieve that...
-
Client Solution Engineer, Mulesoft Commercial
hace 12 horas
La Florida, Chile Salesforce A tiempo completo**Job Category **:Sales **Job Details**: **Job Details** **Salesforce is hiring for a Solutions Engineer within MuleSoft's Commercial group **to join our extremely dedicated Pre-Sales Solution Engineering team, who are instrumental to MuleSoft’s growth. As a Pre-Sales Solution Engineer, you will provide technical sales partnership to our sales teams and...
-
Solutions Engineer
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Sales **Job Details**:**Role Description**Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in...
-
Senior Software Engineer
hace 7 días
La Florida, Chile RingCentral A tiempo completoSenior Software Engineer Responsible for working on all aspects of the RingCentral’s Client Applications from requirement analysis, design, development and maintenance of highly innovative and cutting edge features in a very fast paced environment. JOB DUTIES: - Execute full lifecycle software development, from analyzing requirements, designing,...
-
Intermediate Field Service Technician
hace 3 meses
La Florida, Chile Munters A tiempo completoJob Title: Field Service Technician Location: Orlando/Tampa FL Company: Munters Corporation About US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical....
-
Sales Productivity Senior Solution Engineer
hace 3 días
La Florida, Chile Salesforce A tiempo completo**Job Category **:Sales **Job Details**: We are looking for a Senior Solution Engineer that will support the Sales Productivity sales team and the broader organization for the Sales Enablement product. Sales Enablement is an offering within the Emerging Business Operating Unit, where developing products are cultivated for high acceleration growth, and team...