Empleos actuales relacionados con Customer Service Leader - Santiago de Chile - Amcor

  • Team Leader de Customer Service Embarcador

    hace 3 meses

    Santiago de Chile SCHGroup: Hunting & Solutions A tiempo completo

    **Descripción del puesto**: Team Leader de Customer Service Embarcador - Reemplazo En nuestra empresa, estamos en la búsqueda de un Team Leader de Customer Service con experiência en el área de Embarcador para desempeñarse en nuestras instalaciones en Santiago, Región Metropolitana, Chile. Esta posición requiere un profesional Senior que cuente con...

  • Customer Service Sr. Representative

    hace 3 meses

    Santiago de Chile International Flavors & Fragrances A tiempo completo

    We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At the heart of our success is investing in talent and valuing the diversity of our people. To drive breakthrough innovation and top performance, we aim to develop and engage employees through effective...

  • Customer Service Admin

    hace 4 horas

    Santiago de Chile UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Representative-2

    hace 4 meses

    Santiago de Chile Alcon A tiempo completo

    General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: -Call center-based customer support in response to a high volume...

  • Customer Service Representative

    hace 3 meses

    Santiago de Chile Endless Cafe A tiempo completo

    **This is a long term position** **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and...

  • Customer Service Representative

    hace 2 semanas

    Santiago de Chile LBC Mortgage A tiempo completo

    **About Us**: We are a dynamic and customer-focused insurance company committed to providing top-notch service to our clients. Our mission is to ensure our clients feel supported and informed every step of the way. We value dedication, professionalism, and a passion for helping others. **Key Responsibilities**: - Provide accurate information about our...

  • Especialista Procesos Customer Service

    hace 4 meses

    Santiago de Chile CCU A tiempo completo

    Jornada Completa Especialista Región Metropolitana de Santiago Las Condes ¡En CCU nos apasiona crear experiências para compartir juntos un mejor vivir! Buscamos un/a **Ingeniero/a Civil** para desempeñarse como **Especialista de Procesos - Customer Service **y unirse al** Proyecto Enlace**. El propósito del cargo se centra en proponer y...

  • Customer Service Manager

    hace 6 días

    Santiago, Metropolitana, Chile Prodapt A tiempo completo

    Job Summary: We are seeking a skilled Call Center Supervisor to join our team at Prodapt. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service. Key Responsibilities: • Handle a high volume of customer calls in a timely and...

  • Customer Service Field Engineer

    hace 3 meses

    Santiago de Chile Philips A tiempo completo

    **Job Title**: Customer Service Field Engineer **FIELD SERVICE ENGiNEER - CHILE** Field Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...

  • Customer Service Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Prodapt A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Prodapt. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLeadership and Team Management: Lead a team of...

  • Customer Service Representative

    hace 3 meses

    Santiago de Chile Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...

  • Customer Experience Specialist

    hace 4 meses

    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer. -...

  • Customer Experience Specialist

    hace 4 meses

    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Other **Environmental Conditions** Office Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to...

  • Customer Service Representative

    hace 1 semana

    Santiago, Metropolitana, Chile InterSystems Corporation A tiempo completo

    {"Job Summary": "As a Support Facilitator at InterSystems Corporation, you will play a critical role in ensuring customer satisfaction by providing timely and effective technical assistance and support services.Your primary responsibility will be to facilitate customer requests for technical assistance and other support-related services, primarily through...

  • Customer Service Representative

    hace 2 semanas

    Santiago, Metropolitana, Chile InterSystems A tiempo completo

    Job Summary:The Support Facilitator plays a vital role in ensuring customer satisfaction by providing timely and effective technical assistance and support services. Key Responsibilities:Deliver Exceptional Customer Service: Achieve at least 75% immediate response to customer inquiries in accordance with service standards, ensuring that customers receive...

  • Customer Service

    hace 4 meses

    Santiago de Chile Calper A tiempo completo

    ¡Somos Calper! Empresa con experiência en el rubro de calzado y vestuario profesional. Nos encontramos en búsqueda de un Customer Service para nuestra Casa Matriz, ubicada en Santiago Centro. **Requisitos**: 1.Contar con al menos 2 años de experiência en cargos similares. 2.Contar con estudios relacionados con área de comunicaciones, atención al...

  • Customer Service Representative

    hace 2 semanas

    Santiago, Metropolitana, Chile InterSystems A tiempo completo

    Job Summary:The Support Facilitator plays a vital role in ensuring customer satisfaction by providing timely and effective technical assistance and support services. Key Responsibilities:Deliver Exceptional Customer Service: Achieve at least 75% immediate response to customer inquiries in accordance with service standards, ensuring that customers receive...

  • Representative - Customer Service

    hace 3 meses

    Santiago de Chile Orica A tiempo completo

    **About Orica**: At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It’s an...

  • Virtual Customer Service Representative

    hace 4 meses

    Santiago de Chile Laser Vascular Center A tiempo completo

    **Laser Vascular Center** is seeking virtual customer service representatives to join our medical call center. Main duties include answering patient questions, setting up appointments, verifying insurances, and handling high call volumes. The starting pay for this position is between $400-$700 a month depending on experience. There is opportunity for raises...

  • Service Engineer

    hace 4 meses

    Santiago de Chile Siemens A tiempo completo

    **About the role** Due to developing markets and growing up automation and drive services for the food and beverage, fiber and mining industry. The Customer Services division of Siemens Chile Digital Industries, has an exciting opportunity for an 3-5 year Field Service Engineer to provide services for our extensive product range which includes industrial...

Customer Service Leader

hace 4 meses

Santiago de Chile Amcor A tiempo completo

Customer Service Leader

**Location**:Santiago De Chile, CL**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.**

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

**Job Details**

**Position Job Title**:Customer Service Team Leader, Chile**

**BG and BU**:Capsules**

**Function: Customer Service**

**Location**:Chile**

**Line Manager’s Job Title**:Customer Service Senior Manager Capsules**

**Contract Type: Permanent**

**Job Dimensions & Scope**

**INTERNAL AND EXTERNAL RELATIONSHIPS**

**Internal** - Origination / Supply chain (including planning and logistics) / Technical / Internal Sales / Commercial and Amcor Management team.
- **External** - Customers / External Sales / Suppliers**KEY DELIVERABLES**
- Build customer loyalty through positive customer engagement and service excellence.
- Identify, Implement and Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
- Partner with all functional areas within the organization to ensure a world class customer experience.
- Consistently deliver a high degree of accuracy.

**Principal Accountabilities**
- Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
- Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
- Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
- Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.
- Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
- Shares customer forecasts within the system to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.
- Proactively manage customer finished goods levels and aged inventory.
- Manage customer complaints.
- Prepare and present monthly reports as required by the Customer Service Manager
- Review and improve existing processes and process controls
- Identify and mitigate actual and/or potential risks
- Responsible for training on and implementing at plant level the new processes, tools and programs tied to CST.

**Principal Activities**
- Be the first point of contact and support the Customer Service Team
- Manage working time system and approve absence requests for Customer Service Team (incl. holiday, sick leaves etc)
- Support Customer Service Team in resolving service issues liaising with relevant departments/external suppliers
- Provide first line escalation for customers, account managers and internal departments, assisting in resolving any issues.
- Support the team in successfully integrating new business

**Qualifications and Experience**
- Bachelor’s degree in business, commercial engineer or Equivalent Study
- 5+ years of experience in customer service, preferably in a manufacturing environment,
- Excellent communication skills in English and Spanish
- Excel, ERP system,
- Knowledge of demand planning as a plus

**Specific Skills and Abilities**
- Customer Focused
- Results Orientated
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
- Ability to work as part of a multi structure team
- Self-motivated
- Skilled negotiator

Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other