Especialista Procesos Customer Service
hace 6 meses
Jornada Completa
Especialista
Región Metropolitana de Santiago
Las Condes
En CCU nos apasiona crear experiências para compartir juntos un mejor vivir
Buscamos un/a **Ingeniero/a Civil** para desempeñarse como **Especialista de Procesos - Customer Service **y unirse al** Proyecto Enlace**.
El propósito del cargo se centra en proponer y co-diseñar la estrategia de Transformación Regional para la implementación de Customer Service a través de la creación de procesos, sistemas, estructuras, indicadores y roles adecuados.
**Principales desafíos del cargo**:
- Validar los procesos de Customer Service y de Atención al Cliente de CCU, con foco en los procesos y en la operación. Acompañar la ejecución y pruebas del sistema de manera de asegurar que lo diseñado se ponga en práctica en la usabilidad y operación de los sistemas.
- Desarrollar y proponer un roadmap de implementación de customer service regional con una mirada validada end-to-end con los equipos involucrados, construyendo un único punto de contacto de cara a los clientes y consumidores.
- Desarrollar y proponer procedimientos y sitemas de Control Tower (CRM) regional como único punto contacto con nuestros clientes y consumidores.
- Buscar, analizar y aplicar mejores prácticas del mercado y de socios estratégicos de la compañía, en términos de la gestión de procesos de Costumer Service.
Nuestro SER CCU nos inspira a trabajar con aceptación y respeto a las diferencias de las personas, promoviendo un entorno diverso e integrador, para así contribuir a un mejor vivir. Por esto, te agradecemos que nos compartas si necesitas adaptación en alguna etapa del proceso de postulación.
Te invitamos a SER CCU
**Perfil deseado**:
- Formación Universitaria Ingeniería Civil Industrial
- Al menos 5 años de experiência laboral, relacionada a Procesos, Customer Service, Logística.
- Conocimientos en relación a Modelamiento de Procesos
- Conocimientos en ERP y CRM
***
***
Experiência desde 4 años
Estudios mínimos: Universitaria
Graduado
Ingeniería Civil
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