Operations Coordinator

hace 4 meses

Santiago de Chile Flix A tiempo completo

We're looking for a motivated and driven **Operations Coordinator **who will help us shape our team, drive the company to the next level, and have a direct influence on our success.

**Your Tasks - Paint the world green**:

- Build and nurture a strong and positive working relationship with our operators.
- Manage the day-to-day interactions with our operators to ensure there is no disruption.
- Monitor our operators' quality performance and work to continuously improve
- Agree upon improvement plans with partners and support them during the execution.
- Work cooperatively with our operators to ensure that their information on our platform is updated.
- Track that operators have trained all their drivers.
- Monitor operators adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards.
- Build and nurture a strong relationship with the bus stations we serve.
- Align and implement changes to our timetables with the bus stations.
- Acting as an external (in person) mystery shopper at our stations.
- Identify risks that can disrupt our operations and find solutions to them.
- Work closely with the rest of the team in analyzing our data and processes.
- Gather feedback from our external stakeholders (operators, stations, agents) and propose improvements.
- Be proactive and highly autonomous in the execution of your daily tasks
- Constantly challenge status quo and strive to improve.

**Your Profile - Ready to hop on board**:

- 2-4 years of relevant experience
- Degree, or equivalent, engineering or related field
- A proven track record of strong results in a similar role
- Process oriented
- Proven track record on IT tools such as Power BI, Salesforce, Excel, etc.
- Accuracy and punctuality in carrying out tasks
- Ability to juggle multiple tasks and projects with strict deadlines
- Strong drive, self-motivated, accountable and entrepreneurial
- Ability to make decisions and act autonomously while escalating when necessary
- Skills to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills
- Availability for occasional traveling when needed
- English and Spanish advanced
- Hybrid working schedule; in office 3 days per week, remote remaining 2 days

**Our Perks - More than just a job**:

- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist via our partner OpenUp.

**About Flix**

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:

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