Intelligence Operations Coordinator

hace 5 meses

Santiago de Chile ZeroFox A tiempo completo

At ZeroFox, we are passionate about bringing world-class protection to the digital-first world. Together, we have built a system capable of collecting and analyzing data from all over the internet, creating a paradigm-shifting cybersecurity product that helps secure and protect our customers and improves the global threat landscape.

ZeroFox seeks an Intelligence Operations Coordinator (IOC) to conduct internal triage operations, align intelligence services to customer requirements, liaise with the various components of the Intelligence Team internally, and manage customer requests from initiation to delivery. The IOC function is a single point of contact and a single point of failure for the intelligence delivery process. The IOC is responsible for enforcing the SOP, making improvements, and communicating procedural changes across ZeroFox.

**Role and responsibilities**:

- Provide support for unique and client-tailored requests that arise on an ad hoc basis
- Undertake ownership of processes as required, demonstrating the ability to deliver results within specified deadlines, regardless of challenges autonomously
- Maintain and update Standard Operating Procedures, Frequently Asked Questions, and On-Demand Investigation documentation
- Conduct after-action analysis, when warranted to identify lessons learned, mistakes, personnel issues, and suggestions for improved processes
- Continuously seek improvements to processes based on internal and external feedback.
- Liaise with various internal departments and stakeholders to keep lines of communication open

**Required qualifications and skills**:

- Fluency in written and spoken English, showcasing exceptional grammar and articulate communication skills
- Strong combination of research and writing prowess, characterized by an unwavering attention to detail (a writing sample will be requested as part of the interview process)
- Ability to produce quality work while meeting aggressive deadlines
- Comfortable working independently and in teams
- Capacity to adapt to varying situations while showcasing innovative thinking in problem-solving and content creation
- Firm commitment to upholding discretion and maintaining confidentiality
- Flexibility / weekend support as business need requires
- Serve as the sole liaison in communication between the Intelligence Team for all intelligence operations
- High sense of professionalism and respect while communicating internally and externally on behalf of the intelligence teams. The SOO takes pride in outstanding customer service for both our clients and our teammates in other business units (BUs).

**Desired qualifications and skills**:

- Familiarity with open-source research
- Strong understanding of cybersecurity
- Basic knowledge of geopolitics and current affairs
- Experience in copy editing

**Benefits**:

- Opportunities to learn and contribute your knowledge to our Digital Risk Protection platform
- Competitive compensation
- Flexible work hours and competitive PTO
- Complementary health insurance
- Daily catered lunches for in-office work
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
- Regular team bonding activities like cooking and cocktails classes, bingos, stand up comedy, magic shows, virtual happy hour, lunch and learns, etc.
- Additional Parental Leave
- Training and growth monthly stipend
- Excellent communication: between teams, people, organizations and leaders

**Flexible hours **Flexible schedule and freedom for attending family needs or personal errands.**Paid sick days **Sick leave is compensated (limits might apply).**Partially remote **You can work from your home some days a week.**Bicycle parking **You can park your bicycle for free inside the premises.**Health coverage **ZeroFox pays or copays health insurance for employees.**Dental insurance **ZeroFox pays or copays dental insurance for employees.**Commuting stipend **ZeroFox offers a stipend to cover some commuting costs.**Computer provided **ZeroFox provides a computer for your work.**Informal dress code **No dress code is enforced.**Vacation over legal **ZeroFox gives you paid vacations over the legal minimum.**Beverages and snacks **ZeroFox offers beverages and snacks for free consumption.**Parental leave over legal **ZeroFox offers paid parental leave over the legal minimum.**Remote work policy**:
**Hybrid**

This job takes place some days from home and others at the office in Santiago (Chile).

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