Service Delivery Manager
hace 5 meses
**Job Summary**
- This role is responsible for overseeing large customer projects with moderate complexity, localized/sub-regional scope, and high risks. The role coordinates corporate, customer and third-party vendor efforts to plan, sell and implement solutions to customer problems. The role establishes and nurtures client relationships, leads project teams of less than 20 individuals, and analyzes complex business processes. The role also collaborates with cross-functional teams to ensure expectations are well communicated and customer needs are met.
**Responsibilities**
- Oversees the delivery of large customer projects having moderate complexity, and localized or sub-regional significance, entailing medium to high risks and dealing with legal and commercial matters.
- Collaborates closely with the team for project financials like profit and loss (P&L), consistently meeting or surpassing SOAR approved budgets and delivering dependable financial forecasts to the management.
- Contributes significantly to business development efforts by identifying and nurturing new opportunities within ongoing projects as well as supporting the qualification and assessment of large and moderately complex opportunities.
- Establishes and cultivates client relationships at the middle and upper levels, frequently serving as the organization's representative to external customers and clients.
- Heads the project team, overseeing both internal and external resources with a team size of fewer than 20 individuals, fostering skill development among team members.
- Analyzes complex business and systems processes and synthesizes closed-loop feedback management to address customer issues effectively.
- Collaborates with marketing, sales, and engagement teams to ensure accurate reflection of customers and their needs.
- Identifies tasks and research, determines dependencies, and communicates expectations to team members.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in project management, HP Services business units, HP global projects, or a related field or an advanced degree with 3-5 years of work experience.
**Preferred Certifications**
- Project Management Professional (PMP) Certification
**Knowledge & Skills**
- Agile Methodology
- Business Development
- Business Operations
- Change Management
- Client Services
- Customer Relationship Management
- Microsoft Project
- Milestones (Project Management)
- Process Improvement
- Project Documentation
- Project Management
- Project Management Institute (PMI) Methodology
- Project Planning
- Project Scoping
- Risk Management
- Risk Mitigation
- Scrum (Software Development)
- Six Sigma Methodology
- Systems Development Life Cycle
- Waterfall Methodology
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
**Complexity**
- Responds to moderately complex issues within established guidelines.
**Disclaimer
-
Service Delivery Manager It
hace 5 meses
Santiago de Chile Yel Solutions A tiempo completoDesde Yel Solutions, empresa con sede en Argentina y filiales en América, busca incorpora a su staff de especialistas un Jefe de servicio IT ( Service Delivery Manager) con experiência mínima de 5 años liderando operaciones de Service Desk y/o Field Support de más de 50 posiciones. Se requiere conocimientos de ITIL. Lugar de trabajo: Chile. Tipo de...
-
Service Delivery Manager
hace 1 mes
Santiago, Metropolitana, Chile Tetra Pak A tiempo completoJob Summary: Service Delivery Manager for Technical Service business in Chile, responsible for leading field force activities, ensuring quality service delivery, and driving growth and profitability. Tetra Pak is a global leader in food processing and packaging solutions, dedicated to making food safe and available everywhere. With a presence in over 160...
-
Service Delivery Manager
hace 1 mes
Santiago de Chile Tetra Pak A tiempo completoAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...
-
Service Delivery Manager
hace 5 meses
Santiago de Chile MyPass Global A tiempo completoMyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a global workforce management & credentialing system that is looked to for best practice in this...
-
Solution & Delivery Manager
hace 5 meses
Santiago de Chile Peachtree Networks A tiempo completoPeachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...
-
Solution & Delivery Manager
hace 5 meses
Santiago de Chile Peachtree Networks A tiempo completoPeachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...
-
Delivery Manager
hace 5 meses
Santiago de Chile Viseven A tiempo completo**Viseven Group** is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented...
-
Service Delivery Manager
hace 2 meses
Santiago de Chile Advantage A tiempo completoNuestro cliente es una empresa multinacional de servicios de TI. Actualmente está buscando un** Service Delivery Manager **para unirse a su equipo en Santiago, Chile. **Responsabilidades del Cargo**: - Establecer, velar y asegurar el cumplimiento de los objetivos y metas planteadas. - Identificar las necesidades y requerimientos técnicos necesarios. -...
-
Delivery Manager
hace 5 meses
Santiago de Chile SoluNegocios A tiempo completoReconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un Delivery Manager **Requisitos**: - Experiência 2 años en el cargo - Experiência en manejo de clientes sobre temas de (presupuesto, fecha límite, recursos, calidad, riesgos). - Experiência en coordinación en temas operativos - Conocimientos en...
-
Associate Service Delivery Governance Specialist
hace 5 meses
Santiago de Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Support Service Manager
hace 5 meses
Santiago de Chile Adobe A tiempo completoOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Delivery Manager
hace 5 meses
Santiago de Chile MC+A A tiempo completoLocation: Santiago MC+A is seeking a Delivery Manager with development/implementation experience. Our Delivery Managers work collaboratively with team members and under the guidance of senior technical staff to rapidly build and deploy innovative solutions using the latest web technologies. Our Delivery Managers manage our project implementations by...
-
Service Delivery Lead Nci- Americas
hace 1 mes
Santiago de Chile Inchcape A tiempo completo**Inchcape** es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 60 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 18.000 personas, que fomenta una cultura de inclusión y...
-
Service Manager
hace 5 meses
Santiago de Chile Netaxion Chile-Perú A tiempo completoSomos NETaxion empresa con 10 años de funcionamiento en el mercado; dedicada a brindar servicios de infraestructura TI, OT, redes industriales y fibra óptica para la continuidad operacional de la industria minera. Actualmente, nos encontramos en la búsqueda de un Service Manager para Los Bronces con el siguiente perfil: - Formación profesional en...
-
Service Delivery Manager
hace 3 semanas
Santiago, Chile Stefanini A tiempo completoJOB DESCRIPTION ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! 1.El rol de Service Delivery Manager implica supervisar la entrega de servicios y garantizar la satisfacción del cliente. 2. Las ventajas...
-
Nivel 2 Service Manager
hace 5 meses
Santiago de Chile SoluNegocios A tiempo completoReconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un(a) Técnico o profesional de las áreas de administración, negocios y servicio al cliente para el cargo Nível 2 Service Manager Objetivo: - El ejecutivo N2 deberá cumplir el rol de gestionar, escalar, resolver y ejecutar toda acción necesaria...
-
Service Administrator
hace 6 meses
Santiago de Chile NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Customer Service Operations Manager
hace 2 semanas
Santiago, Metropolitana, Chile World Courier de Chile Ltda. A tiempo completoAt World Courier de Chile Ltda., we are seeking a highly skilled Customer Service Operations Manager to join our dynamic team in Chile. As a key member of our operations team, you will play a pivotal role in ensuring our customer inquiries and shipments run smoothly and efficiently.About the RoleThe Customer Service Operations Manager will oversee the entire...
-
Delivery Manager
hace 4 semanas
Santiago, Metropolitana, Chile MC+A A tiempo completoJob Title: Delivery ManagerMC+A is seeking a skilled Delivery Manager to join our team. As a key member of our project implementation team, you will work collaboratively with team members and senior technical staff to rapidly build and deploy innovative solutions using the latest web technologies.Responsibilities:Manage the day-to-day activities of MC+A...
-
Field Service Manager South Latam
hace 3 meses
Santiago de Chile Thermo Fisher Scientific A tiempo completo**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Group/Division Summary**: Group/Division: AIG / Chemical Analysis Division, Chromatography and Mass Spectrometry Division Position Location: Santiago, Chile **Position Summary**: This service leadership position will focus on managing the field service delivery to meet customer...
