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Customer Support Specialist
hace 4 semanas
**Sobre relBase**
relBase es una plataforma de gestión de ventas diseñada para ayudar a las PYMEs a optimizar sus operaciones y alcanzar sus metas comerciales con eficiencia. Nuestro propósito es simplificar la administración de negocios, ofreciendo soluciones integradas y accesibles que facilitan la gestión de ventas, inventarios y cumplimiento fiscal.
Actualmente, más de **3.000 PYMEs en Chile y Perú** confían en relBase, impactando a **más de 7,000 usuarios** que utilizan nuestra plataforma para impulsar su crecimiento y mejorar su productividad.
**Únete a nuestro equipo**
¿Quieres ser parte de una empresa tecnológica, que está revolucionando la forma en que las PYMEs gestionan sus negocios en Latinoamérica? Esta es tu oportunidad En relBase, estamos en búsqueda de nuestro próximo **Customer Support Specialist**, una pieza clave para acompañar a nuestros clientes en su crecimiento y asegurar su éxito con nuestra plataforma.
te estamos esperando
**¿Cuáles serán tus principales desafíos?**:
Brindar soporte y atención al cliente a través de chat, correo y teléfono, asegurando una experiência ágil y cordial.
Aprender y manejar a fondo nuestro sistema SaaS para resolver consultas y guiar a los clientes de manera efectiva.
Gestionar múltiples solicitudes simultáneamente, priorizando de manera eficiente.
Seguir procedimientos y flujos establecidos, como certificaciones y pasos a producción.
Organízate y coordina tu trabajo de forma autónoma, promoviendo una comunicación clara y colaboración en equipo.
**¿Qué valoramos en tu postulación?**:
Experiência previa en atención al cliente, idealmente en soporte técnico o SaaS.
Haber trabajado en modalidad home office y saber desenvolverte de forma autónoma.
Conocimiento en facturación electrónica, SII o procesos administrativos similares.
Proactividad, disposición para aprender y adaptabilidad en un entorno dinámico en crecimiento.
El residir en Santiago es crucial para facilitar el acceso y participación en nuestras actividades presenciales.
**¿Por qué trabajar en relBase? Condiciones**:
- Somos una empresa en expansión a nível internacional Tendrás la posibilidad de conocer otras culturas.
- En relBase celebramos tus días especiales con un saludo, un regalo y media jornada libre para que disfrutes tu momento.
- En relBase, disfrutas de dos días administrativos cada semestre, que puedes solicitar total o parcialmente según tus necesidades.
- Contamos con Seguro Bupa: complementario de Salud, Dental y seguro de Vida (al pasar a indefinido)
- Al obtener un contrato indefinido en relBase, disfrutarás del beneficio Pluxee, que se recarga mensualmente para apoyar tus necesidades.
- Jornada Laboral, pues nosotros ya contamos con las 40 horas legales: de lunes a viernes de 9:00 a 18:00hrs.
- En relBase, te brindamos un programa de capacitación completo para que alcances un rendimiento sobresaliente en tu posición desde el principio.
- Contamos con los beneficios de la Caja de Compensación Los Andes.
**Life insurance**
Relke pays or copays life insurance for employees.
**Partially remote**
You can work from your home some days a week.
**Health coverage**
Relke pays or copays health insurance for employees.
**Computer provided**
Relke provides a computer for your work.
**Informal dress code**
No dress code is enforced.
**Remote work policy**:
**Hybrid**
This job takes place some days from home and others at the office in Santiago (Chile).
