Apps Support Senior Manager

hace 4 días


Santiago de Chile Citi A tiempo completo

**Responsibilities**:

- Manages one or more apps support teams.
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
- Performs other duties and functions as assigned

**Qualifications**:

- 6-10 years experience in an Apps Support role (or similar in Software Development) would be an added advantage, but not essential
- Experience with people management
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
- English to independently communicate with stakeholders is a MUST (verbal and written)
- Soft Skills and Talent Management are essential, as our team is the most important asset we have.
- SRE methodology and experience is a HUGE PLUS.
- Must be technically astute.
- Ability to create and inspire a trusty environment within own team.
- Maintain a healthy balance between work and life for the organization.

**Technical Qualifications**
- Strong background in Distributed Applications/Environment.
- General knowledge on integration technologies (i.e. NDM, MQ, etc.) and Relational Databases (i.e. Oracle, DB2, MS-SQL, etc.)
- Knowledgeable on ITIL (Incident and Problem Management) is a MUST.
- Desirables that could be a plus: Expertise on monitoring tools (i.e. ITRS), ServiceNow general knowledge.

**Education**:

- Bachelor’s/University degree, Master’s degree preferred

Esta y todas las ofertas de **Citigroup Services Chile SPA** se encuentran bajo el marco de la Ley N°21.015 que incentiva la inclusión de personas en situación de discapacidad al mundo laboral.
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


  • Apps Support Manager

    hace 1 semana


    Santiago de Chile Citi A tiempo completo

    The Applications Support Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....

  • Apps Support Sr. Analyst

    hace 2 semanas


    Santiago de Chile Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...


  • Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completo

    The Hospitality Assistant at Brookdale Senior Living is an essential member of our team, providing exceptional service and support to our residents and their families.Responsibilities and Requirements:Provide excellent customer service to residents and their familiesAssist with daily operations, including food service and housekeepingMaintain a clean and...

  • Senior Project Manager

    hace 1 semana


    Santiago de Chile Imagecampus A tiempo completo

    **Senior Project Manager - Ref: 21-449**: Empresa: GAMAGA Posición a cubrir: Senior Project Manager **Descripción del empleo**: Buscamos un Senior Project Manager **Responsabilidades**: Manage the scope and capacity of the team throughout the project life cycle, ensure quality of deliverables whilst maintaining profitability of the project. Continually...

  • Apps Support Manager

    hace 6 días


    Santiago de Chile Citi A tiempo completo

    El/La Gerente de Soporte de Aplicaciones ofrece total liderazgo y responsabilidad de supervisión. Proporciona dirección y liderazgo operativo/de servicios a los equipos. Aplica conocimientos disciplinarios mediante la provisión de perspectivas de valor agregado o servicios de asesoría. Puede contribuir con el desarrollo de nuevas técnicas, modelos y...

  • Segment Manager Senior

    hace 2 semanas


    Santiago de Chile Santander A tiempo completo

    Segment Manager Senior Country: Chile **WHAT YOU WILL BE DOING

  • Support Manager

    hace 4 días


    Santiago de Chile Axxon Consulting A tiempo completo

    ¿Te gustaría ser artífice de la **#transformacióndigital**? Potencia tu talento y convertite en un **#Axxoner?** **Support Manager - Join us!** - **Tu día a día**: - Liderar y gestionar los casos y contratos de soporte - Liderar el equipo de trabajo - Relación directa con el cliente y sus necesidades - Registro del consumo de horas en el área de...


  • Santiago de Chile Santander A tiempo completo

    8529_SEGMENT MANAGER SENIOR Country: Chile

  • Business Support Manager

    hace 1 semana


    Santiago de Chile Bank of America A tiempo completo

    This role will report to the Nobramex region COO. The position will liaise with Global Banking & Global Markets lines of business (LOB), enterprise control functions (ECF - e.g. CFO, HR, Risk), and LOB and Regional COO’s to support the Nobramex Country Executive (CE) and to ensure the region’s businesses are run effectively and comply with control...


  • Santiago, Metropolitana, Chile Hackmetrix A tiempo completo

    Customer Relationship Manager RoleWe are looking for a seasoned Senior Customer Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients in the cybersecurity space.You will work closely with our clients to understand their needs and develop solutions to meet those needs....


  • Santiago, Metropolitana, Chile Infosys A tiempo completo

    About the JobWe are looking for a highly skilled Power Apps Development Lead to join our team. The ideal candidate will have a proven track record of developing scalable, secure, and efficient applications using Power Apps.In this role, you will be responsible for designing, developing, and deploying cloud-based solutions that meet the specific needs of our...

  • Manager, Cloud Apps

    hace 4 días


    Santiago de Chile Outrider A tiempo completo

    **The company** **The Team** **The Role** **Duties and Responsibilities**: - Partner with stakeholders on requirements and to understand their needs, and work cross-functionally with other Outrider teams - Support long term planning, scheduling and budgeting - Manage the day-to-day of team members - Support hiring, mentoring and team growth - Lead the...


  • Santiago de Chile OOH Publicidad A tiempo completo

    En OOH Publicidad somos líderes en publicidad exterior en Latinoamérica, con más de 180 Medios OOH y 15,000 soportes disponibles. Nuestra misión es ampliar el acceso a este medio publicitario a través de herramientas medibles y accesibles. Nuestro software **OOH Manager**, con presencia en 7 países de Latinoamérica, es un SaaS que ha transformado la...


  • Santiago de Chile Morris&Opazo A tiempo completo

    As a Senior Development Support Engineer, you will have the opportunity to build the next evolution of our SaaS-based product as well as work on new products. Because you will be working with a successful team that is completely remote, excellent coding and communication skills are key. This is a great opportunity for someone to work closely with the entire...


  • Chile Global Pacific Support A tiempo completo

    Auto Dealership Manager for BDC (Business Development Center) We are seeking a highly motivated and experienced Auto Dealer Manager to oversee and supervise our sales representatives. The ideal candidate will have proven experience in automotive dealership management, strong leadership skills, and proficiency in CRM tools to ensure effective sales...


  • Santiago de Chile Juniper Networks A tiempo completo

    **Senior Territory Account Manager - Chile** **The Role** We are looking for an experienced, innovative, and inspirational Senior Major Account Manager to grow and develop our relationship with Service Provider Sales covering Chile, Bolivia, Paraguay, and Peru across all relevant areas/departments. This Account Manager will lead all aspects of the...


  • Santiago, Metropolitana, Chile Hitachi Vantara Corporation A tiempo completo

    Job SummaryThe Operations Support Manager will play a critical role in supporting our Project Manager in operational matters. Key responsibilities include managing project budgets, coordinating project logistics, and ensuring compliance with company policies.Key ResponsibilitiesManage project budgets, including forecasting, variance analysis, and budget...


  • Santiago de Chile Canonical - Jobs A tiempo completo

    Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation. The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal...


  • Santiago de Chile redhat A tiempo completo

    **About the job**: - The Red Hat Sales team is looking for a Senior Sales Account Manager to join us in Santiago, Chile. In this role, you will be responsible for leading revenue generating activities across the South Latin America (SoLA) region. To succeed in this role, you’ll need to be a results-oriented leader with an excellent customer, partner, and...


  • Santiago de Chile Red Hat Software A tiempo completo

    About the job: The Red Hat Sales team is looking for a Senior Sales Account Manager to join us in Santiago, Chile. In this role, you will be responsible for leading revenue generating activities across the South Latin America (SoLA) region. To succeed in this role, you’ll need to be a results-oriented leader with an excellent customer, partner, and revenue...