Latam Sr Operations Manager, Marketplace

hace 7 meses

Santiago de Chile Uber A tiempo completo

**About the Role**

Marketplace is a team within the Rides LatAm Central Operations organization, dedicated to optimizing our operations. Earners and riders are the people who connect in our marketplace - and we manage both sides, ensuring competitive pricing and accurate pick-up times for our riders, while also guaranteeing equitable earnings and efficient utilization for our drivers. Our goal is to strike the right balance between growth and profitability, and this requires judgment to make difficult trade-offs, blending algorithms with human resourcefulness, and the ability to build simplicity from complexity.

As a Sr. Operations Manager, you will be responsible for strategizing, developing and executing the marketplace pricing and incentives for our products across LatAm, running large investments, supervising business performance and executing business analysis for continuous improvement. This role is vital in ensuring that our marketplace remains competitive, efficient, and aligned with our company's strategic objectives, and requires strong intuition for business, as well as analytical, problem solving and interpersonal skills.

**What you'll do**:

- Outline, implement and manage pricing and incentives strategies and experiments.
- Develop and supervise financial targets, marketplace health metrics and competition moves in order to develop action plans to reach our strategic goals and enable data-driven business decisions.
- Propose and develop data analysis and XPs to support business decisions regarding growth opportunities.
- Coordinate projects with our cross-functional teams to improve processes and tools.
- Build and maintain relationships with local and global partners, assertively communicating and presenting ideas, findings and insights to assist the decision making process.

**What you'll need**:

- Minimum 5 years of work experience in operations, product, strategy or project management
- Strong undergraduate degree or equivalent experience, preferably with a focus on engineering, statistics, operations or business
- Ability to think strategically, handle ambiguity, and problem tackle in a fast-paced multicultural environment
- Data-driven decision making mentality; you use data to tackle problems and you can optimally translate quantitative findings into action plans
- High accountability with the capacity to work autonomously, own and complete projects
- Strong communication and presentation skills
- SQL proficiency
- Basic Statistics knowledge
- Python knowledge - intermediate/sophisticated
- English proficiency

**Nice to have**:

- MBA
- Experience in tech/startup or entrepreneurship
- Experience crafting experiments

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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