Field Service Manager South Latam

hace 2 semanas


Santiago, Chile Thermo Fisher Scientific A tiempo completo

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Group/Division Summary:

Group/Division: AIG / Chemical Analysis Division, Chromatography and Mass Spectrometry Division

Position Location: Santiago, Chile

Position Summary:

This service leadership position will focus on managing the field service delivery to meet customer expectation and improve customer satisfaction,drive service business, as well as team management & development.

Key Responsibilities:

  • Responsible for field service operation, revenue and development planning.
  • Maintain service inventory and develops processes that ultimately improve the level of support to our customer base.
  • Ensure the customer satisfaction by leading team to improve the availability of customer’s products and systems for productive use.
  • Lead delivery of product installation, commissioning, training and acceptance test activities according to planned schedule.
  • Responsible for product warranty and critical issue management, and participates in product quality management to provide continuous feedback / improvement.
  • Responsibility to ensure accuracy of installed base information and implement plans to improve our contract conversion rate.
  • Ensure high level of service engineer competency through execution of training and development plans – applied to new staff as well as current Engineers.
  • Work with Service Sales Team to drive service sales funnel and pipeline to achieve our service revenue, implement leads tracking and reporting to secure all opportunities.
  • Committed to deliver monthly forecasted revenue and planned jobs schedule.
  • Provide long-term strategy and development plan to grow our business.
  • Represent service team to participate including informal/formal business management meeting within Regional and Country level.

Qualifications:

  • Degree in Engineering, Life Sciences or Business Management with equivalent experience in similar field and industry.
  • Minimum 5 years team management experience in Service Business

Physical Requirements:

  • Excellent in written, oral and presentation (communication) skills, both English and Spanish
  • Good interpersonal skills, team orientation and professional demeanor;
  • Transparent, independent, self-disciplined, innovative, responsible
  • Availability to travel National or International 40%


  • Santiago de Chile Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Group/Division Summary**: Group/Division: AIG / Chemical Analysis Division, Chromatography and Mass Spectrometry Division Position Location: Santiago, Chile **Position Summary**: This service leadership position will focus on managing the field service delivery to meet customer...


  • Santiago, Chile Thermo Fisher Scientific A tiempo completo

    : Responsible for field service operation, revenue and development planning. Maintain service inventory and develops processes that ultimately improve the level of support to our customer base. Ensure the customer satisfaction by leading team to improve the availability of customer’s products and systems for productive use. Lead delivery of product...


  • Santiago de Chile Vestas A tiempo completo

    **SBU LAT Service>> LATAM South>> LATAM South** Service Department is responsible for Service operations for Vestas and non-Vestas turbines which mainly includes scheduled and unscheduled activities. **Responsibilities** - The Service Contract Manager is responsible for setting up and supervising the Contract Records & ongoing contractual support. -...

  • General Manager

    hace 3 meses


    Santiago de Chile Modular Mining Systems, Inc A tiempo completo

    **General Manager - LATAM**: **Location**: Santiago, CL **Req ID**: 27572 **Onsite or Remote**: Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT...

  • Field Service Tech Ii

    hace 2 meses


    Santiago de Chile The Manitowoc Company A tiempo completo

    Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a **Field Service Tech III **to join our team! **This position is responsible for primarily performing field activities to provide maintenance services to our customers on Manitowoc cranes.** **These field services will be...

  • General Manager

    hace 3 meses


    Santiago de Chile Modular Mining Systems, Inc A tiempo completo

    **General Manager - LATAM MODULAR MINING**: **Location**: Santiago, CL **Req ID**: 27572 **Onsite or Remote**: Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our...

  • Service Manager Ti

    hace 3 meses


    Santiago de Chile SystemVan A tiempo completo

    Para importante cliente, necesitamos profesional con conocimientos y experiência de al menos 3 año como Service Manager de TI, mejora continua para aplicaciones de la compañía, capacidad para resolver incidentes conocimientos de seguridad, gestión de proyectos, conocimientos de infraestructura, sistemas operativos y haber tenido experiência como PM en...

  • Service Manager Latam

    hace 3 meses


    Santiago de Chile Modern Talent Hub A tiempo completo

    En **Modern Talent Hub** queremos convertirnos en la central que conecte el talento que requiere la industria **Tecnológica en América Latina y Europa**, y por eso necesitamos de profesionales como tú. **¿Te gustaría trabajar para una consultora internacional, con presencia a nível mundial y líder en la implementación de soluciones CX?** Buscamos**...


  • Santiago de Chile Yel Solutions A tiempo completo

    Desde Yel Solutions, empresa con sede en Argentina y filiales en América, busca incorpora a su staff de especialistas un Jefe de servicio IT ( Service Delivery Manager) con experiência mínima de 5 años liderando operaciones de Service Desk y/o Field Support de más de 50 posiciones. Se requiere conocimientos de ITIL. Lugar de trabajo: Chile. Tipo de...


  • Santiago de Chile Ecolab A tiempo completo

    Ecolab is currently seeking a **Field Service Manager I - QSR **to work in our QSR business unit. In this role you will be responsible for partnering with our customers in an assigned territory and providing them with personal customer service and solutions for all of their cleaning and sanitation needs. **What’s in it For You**: - The opportunity to...

  • Field Service Engineer

    hace 3 meses


    Santiago de Chile Flowserve A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than...

  • Field Service Engineer

    hace 3 meses


    Santiago de Chile Tomra A tiempo completo

    Company Description **TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology.** The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food...

  • Office Manager

    hace 3 meses


    Santiago, Chile Monster Energy A tiempo completo

    Position Summary: The Latam South office in Santiago-Chile is the hub for many cross functional teams that service the whole region (some even service more countries in Latam). It is the primary work location for 20 people and provides support for other 30 that work elsewhere in Chile. Being a company site located away from Headquarters, all technical...

  • Field Service Engineer

    hace 3 meses


    Santiago de Chile Spotter Global A tiempo completo

    Do you want to build your career with a company that protects people and their way of life? Spotter Global is the leader in radar perimeter security solutions and is installed in critical sites across the world. Our mission, “Preventing Harm”, drives Spotter to be an innovative and forward thinking company that is profitable, rapidly growing, and...

  • Field Service Engineer

    hace 6 días


    Santiago, Metropolitana, Chile ABB A tiempo completo

    Field Service Engineer A challenging role that requires a skilled and experienced professional to join our team as a Field Service Engineer. As a key member of our Service Team, you will be responsible for executing service work with low to medium complexity, ensuring that all tasks are completed to the highest standard. About the Role Execute service work...

  • Field Service Engineer

    hace 3 meses


    Santiago de Chile GEA Group A tiempo completo

    **Field Service Engineer**: **Job information**: **Reference number**: JR-0025612 **Job function**: Service **Position type**: Full time **Site**: Santiago Los Militares 5890, Office 801, Las Condes, 755 0000 Santiago, Region Metropolitana de Santiago - GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of...

  • Field Service Engineer

    hace 3 meses


    Santiago de Chile Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...


  • Santiago de Chile Philips A tiempo completo

    **Job Title**: Customer Service Field Engineer **FIELD SERVICE ENGiNEER - CHILE** Field Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...


  • Santiago de Chile SystemVan A tiempo completo

    Para importante cliente, necesitamos profesional con conocimientos y experiência de al menos 3 año como Service Manager de TI Bilingue, mejora continua para aplicaciones de la compañía, capacidad para resolver incidentes conocimientos de seguridad, gestión de proyectos, conocimientos de infraestructura, sistemas operativos y haber tenido experiência...

  • Field Service Engineer

    hace 6 días


    Santiago, Metropolitana, Chile ANDRITZ AG A tiempo completo

    Field Service Engineer / Ingeniero de Servicios En ANDRITZ Chile estamos buscando a un Field Service Engineer que se encargue de brindar asistencia técnica a nuestros clientes internos y externos en la operación, mantenimiento y mejora de equipos de su línea de producto asignada. Tareas Principales: Realizar tareas de asistencia mecánica y...