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Production Support Engineer
hace 1 mes
Project description
An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects.
Responsibilities
- Implementing pre-release and post-deployment verifications
- Integrating with Rundeck for deployment
- Implementing application control solutions (start/stop scripts)
- Integrating with monitoring solutions (OpsRamp)
- Requesting and setting up of new servers
- Configuring authentication, Service Accounts, etc.
- Following up on production incidents and problem tickets
- Troubleshooting market data production issues.
- Recommending and implementing infrastructure improvements.
SKILLS
Must have
- 3+ years of experience in Support roles
- Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.
- Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
- Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.
- Familiarity with release packaging and deployment: Rundeck, Ansible, etc.
- Experience with Service Now, Jira Service Desk or similar tools
- Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
- Methodical approach to problem solving and incident management
- Able to define and document operational procedures and runbooks
- Understanding of SDLC and Agile.
Nice to have
Knowledge of Python scripting
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