Production Support Engineer

hace 1 día


Chile Luxoft A tiempo completo

Project description

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects.

Responsibilities

  • Implementing pre-release and post-deployment verifications
  • Integrating with Rundeck for deployment
  • Implementing application control solutions (start/stop scripts)
  • Integrating with monitoring solutions (OpsRamp)
  • Requesting and setting up of new servers
  • Configuring authentication, Service Accounts, etc.
  • Following up on production incidents and problem tickets
  • Troubleshooting market data production issues.
  • Recommending and implementing infrastructure improvements.

SKILLS

Must have

  • 3+ years of experience in Support roles
  • Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.
  • Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
  • Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.
  • Familiarity with release packaging and deployment: Rundeck, Ansible, etc.
  • Experience with Service Now, Jira Service Desk or similar tools
  • Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
  • Methodical approach to problem solving and incident management
  • Able to define and document operational procedures and runbooks
  • Understanding of SDLC and Agile.

Nice to have

Knowledge of Python scripting

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