Linux Support Engineer, Amer

hace 4 semanas


Santiago de Chile Canonical - Jobs A tiempo completo

This role is an opportunity for a hands-on engineer with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.

If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

**What is a Linux Support Engineer?**

We regularly solve interesting, technical problems. From triaging Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.

We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

**Benefits**
- Work from home, no "return to office" - take back those commuting hours and save those vehicle/transit costs
- Daytime working hours - support your work/life balance
- Additional mentoring opportunities with some of the best in Linux, OpenStack, and more
- Time off for conferences, obtaining certifications, conference and tuition costs covered
- Ongoing talent development program
- Initial mentoring program to bring up to speed on needed technologies

**Requirements**:

- Excellent verbal and written communication skills in English.
- Hands-on experience supporting Linux systems including 2 or more of:

- Virtualization - primarily using KVM or OpenStack.
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies - block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Cloud computing (provisioning, monitoring, orchestration, etc.)
- Troubleshooting experience:

- Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.
- Understand OS and Application level bugs and advise on next steps
- Programming fundamentals in any language.
- Customer support experience:

- Customer needs are top priority
- Communicate clearly and set the right expectations.
- Ability to travel

**Activities**
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Background check required

**About Canonical**

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of people and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We offer:

- 100% Work-from-home
- Learning and Development
- Competitive Salary
- Recognition Rewards
- Annual Leave
- Priority Pass for travel

LI-Remote #LI-ET1 #stack



  • Santiago de Chile Canonical - Jobs A tiempo completo

    **Role Description** Dedicated Linux Engineers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support and Technical Services teams. This role is an opportunity for a technologist with a passion for Linux to drive...

  • Senior Support Engineer

    hace 3 semanas


    Chile Tbwa ChiatDay Inc A tiempo completo

    GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human...


  • Santiago de Chile IT - Talent A tiempo completo

    En IT-TALENT Headhunter SENIOR IT buscamos para uno de nuestros clientes **Technical Support Engineer** Requisitos técnicos Experiência técnica probada en: - Linux avanzado - Virtualización en KVM y/o OpenStack - Orquestación de contenedores en Kubernetes - Telco Networking (en operadores fijos / móviles) - Sistemas productivos de misión...


  • Santiago de Chile Canonical - Jobs A tiempo completo

    **Role Description** Linux Technical Account Managers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support Engineering teams. This role is an opportunity for a technologist with a passion for Linux to drive the...


  • Santiago, Metropolitana, Chile Tbwa ChiatDay Inc A tiempo completo

    As a Senior Support Engineer at GitLab, you'll be part of a distributed team across AMER, EMEA, and APAC regions. Our Support Engineers work closely with customers, digging into code and logs to resolve issues. We value collaboration, pairing sessions, and 1:1s to stay connected and solve complex problems together.About the TeamWe welcome candidates with...

  • Senior Software Engineer

    hace 2 semanas


    Santiago de Chile Canonical - Jobs A tiempo completo

    This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source development, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the...

  • Linux Engineer

    hace 5 días


    Santiago, Chile BairesDev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on...


  • Santiago, Metropolitana, Chile GPF Staffing, LLC. A tiempo completo

    Excellent company looking to add Sr. Linux Infrastructure Engineer in which they will sponsor to their team JOB DESCRIPTION Important Notes: This role is pretty standard. Besides the regular must-haves in a typical SRE/Dev Ops type of role (knowledge of linux/unix, shell scripting, puppet, automation and scalability), Hadoop experience is also a...


  • Santiago de Chile The Bridge Social A tiempo completo

    **Descripción**: **Somos The Bridge** The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e impactantes. ¿Estás listo para participar en el desafío? **La...

  • Linux Support Associate

    hace 2 semanas


    Santiago de Chile Canonical - Jobs A tiempo completo

    This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. **Role...


  • Santiago de Chile CGS A tiempo completo

    Position Description: The ideal Directories Technical Support Engineer is an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. You have technical depth and...


  • Santiago de Chile Canonical - Jobs A tiempo completo

    Real-time Linux is a key requirement for critical infrastructure like 5G towers, robotics and self-driving cars. We are excited to be bringing Ubuntu to the real-time space, and are looking for a specialist, quality-centric senior kernel engineer to lead our real-time kernel effort. This is an exciting opportunity for a senior software engineer passionate...


  • Santiago, Metropolitana, Chile Growatt New Energy A tiempo completo

    Inverter Support EngineerGrowatt New Energy is seeking a skilled Inverter Support Engineer to provide technical expertise to our customers in Chile. As a key member of our team, you will be responsible for resolving technical issues, collaborating with installers, and analyzing competitors' products.Responsibilities:Respond promptly to customer inquiries and...

  • Kernel Engineer

    hace 4 días


    Santiago de Chile Canonical - Jobs A tiempo completo

    The Canonical Linux Kernel Team is responsible for developing and maintaining all supported Ubuntu Linux kernels, which run on a variety of platforms and architectures from small embedded devices to standard desktop/server systems to large scale cloud environments. The Kernel Team has openings for software engineers in a number of aspects that include but...


  • San Pedro de Atacama, Chile Simons Observatory A tiempo completo

    **Job Summary**: The Simons Observatory (SO) Telescope Support Engineer will be responsible for working with the instrument teams to support commissioning, maintenance, operations and repairs for the Large Aperture Telescope (LAT) and its LAT Receiver (LATR), and the three Small Aperture Telescopes (SATs) currently under construction for the Simons...

  • Kernel Engineer

    hace 2 semanas


    Santiago de Chile Canonical - Jobs A tiempo completo

    The Canonical Linux Kernel Team is responsible for developing and maintaining all supported Ubuntu Linux kernels, which run on a variety of platforms and architectures from small embedded devices to standard desktop/server systems to large scale cloud environments. The Kernel Team has openings for software engineers in a number of aspects that include but...

  • Senior Bootloader

    hace 2 semanas


    Santiago de Chile Canonical - Jobs A tiempo completo

    We are seeking an experienced software engineer passionate about Linux systems, hardware architectures, Ubuntu, and the open source community, to join the Ubuntu Foundations Engineering team to maintain and enhance Ubuntu bootloader stack to provide fast, reliable and secure Ubuntu systems on all devices and in the cloud. The boot process is one of the most...


  • Santiago de Chile CGS A tiempo completo

    At CGS, we are a leading IT technology and security company, recognized for our excellence in innovation and service. We are looking for the best Technical Support Engineer to strengthen our team and guarantee efficient solutions to our customers. What are we looking for? - Degree in Computer Engineering, Computer Science or related career. - Advanced...


  • Santiago de Chile Morris&Opazo A tiempo completo

    As a Senior Development Support Engineer, you will have the opportunity to build the next evolution of our SaaS-based product as well as work on new products. Because you will be working with a successful team that is completely remote, excellent coding and communication skills are key. This is a great opportunity for someone to work closely with the entire...

  • Especialista Linux

    hace 1 semana


    Santiago de Chile GrupoSTT Chile A tiempo completo

    Importante empresa internacional del rubro de las telecomunicaciones se encuentra en la búsqueda de un Especialista Linux-Redhat para que se integre a su equipo de trabajo. Dentro de sus principales funciones: Encargado de la prestación de servicios de soporte técnico y mantenimiento, ya sea directamente a los usuarios de los sistemas o a las funciones...