Associate Engineer, Customer Support

hace 4 semanas

Santiago de Chile ServiceRocket A tiempo completo

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most from their software. We enable fast-growing companies to take off. And so will your career

We are seeking a customer-centric and technical-savvy Engineer to join our fantastic support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple to complex technical problems. You will be working in both cloud and data center environments. You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.

**Responsibilities**:

- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn, document, and share knowledge with others

**Essencial Skills**:

- Basic Linux Administration, Basic SQL, Basic Java Application troubleshooting and as per required by specific client account
- Strong data analysis, critical thinking and problem-solving skills
- Ability to work independently and with others

**Qualifications**:

- Requires a minimum of 1-2 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or equivalent work experience

With a competitive salary and career pathway to advance your skills, you’ll reap the rewards of growth with ServiceRocket’s unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We also offer monthly stipends that support how you work and encourage a healthy work life balance.

Wear the Rocket and come grow with us

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