People Support Coordinator

hace 4 días

Santiago, Chile GHD Group A tiempo completo

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today. See where your commitment could take you.

What are we looking for?

We have an amazing opportunity to join the People Services Team as a People Support Coordinator (Bilingual – English & French). In this role you will efficiently manage HR systems and promptly address clients’ requests within the established Service Level Agreements (SLAs). Execute necessary actions and deliver comprehensive support services. This role requires fluency in both English and French (verbal and written).

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

  • Execute day-to-day operational support activities.
  • Resolve ticket requests promptly while adhering to quality standards.
  • Handle incoming calls, providing optimal resolutions for stakeholders, and diligently documenting each call through ticket creation.
  • Ensure adherence to SLAs, proactively preventing SLA breaches, and regularly reviewing due dates. Maintain up-to-date ticket records by entering detailed action notes in the journal.
  • Address clients' concerns and issues in a timely manner.
  • Create memos that accurately capture required updates, utilizing the appropriate templates and upholding quality standards.
  • Collaborate with the QA team to ensure tickets and transactions are completed correctly.
  • Stay informed about updates within the HCM system and new processes relevant to People Services.
  • Undertake assigned tasks within the HCM system.
  • Assist and participate in other tasks or projects as needed.

What you will bring to the team:

  • Previous experience in HR and/or HR Shared Services environment.
  • Fluent French and English communication skills (written and verbal).
  • Requires knowledge of operational procedures and tools obtained through work experience and may require vocational or technical education.
  • Proficiency in managing concurrent projects and initiatives effectively.
  • Capable of performing effectively under pressure and skillfully managing workload planning and prioritization.
  • Possess strong communication skills, both verbally and in writing.
  • Demonstrate initiative and adept problem-solving skills.
  • Exhibit adaptability and the ability to learn from past mistakes, applying lessons to future situations.

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.

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