Global Strategic Service Partner Manager

Global Strategic Service Partner Manager - MCLAC South Join to apply for the Global Strategic Service Partner Manager - MCLAC South role at SAP. At SAP, we keep it simple: you bring your best to us and we’ll bring out the best in you. We touch over 20 industries and 80% of global commerce. The work is challenging but matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Key Responsibilities Governance & Relationship Management – Serve as the primary relationship owner for assigned GSSPs, managing interactions across executive, sales, marketing, and technical teams. Develop annual strategic business plans, lead executive business reviews and orchestrate cross‑functional governance programs. Proactively manage escalations and ensure issues are resolved quickly and collaboratively. Promote a unified, consistent engagement model across regions and business units. Strategic Partnership Development & New Business Creation – Lead end‑to‑end ownership of strategic initiatives and business development opportunities with selected global partners. Analyze market dynamics, identify win‑win opportunities, and define partnership models that drive mutual value. Secure alignment and support from internal and external stakeholders across business units, product teams and regional organizations. Structure and negotiate agreements that enable scalable and impactful joint business. Co‑Innovation & Solution Development – Drive ideation, co‑innovation and solution development initiatives in collaboration with product, engineering, and field teams. Develop joint value propositions, solution roadmaps and integrated offerings that leverage partner strengths and our technology portfolio. Ensure alignment on priorities, timelines and go‑to‑market readiness. Go‑to‑Market (GTM) Execution – Collaborate with local Sales teams to execute joint go‑to‑market plans, support pipeline creation, partner‑influenced revenue targets and market expansion efforts. Engage directly in strategic customer opportunities and help remove roadblocks to accelerate deals. Best‑Practice Leadership – Act as a champion for partner excellence by sharing best practices, advising other partner managers and identifying opportunities to improve processes, frameworks and tools. Foster a culture of continuous improvement across the partnership organization. Expectations & Tasks – Activate growth in key product or solution areas (cloud platforms, AI‑driven solutions, industry offerings, digital transformation programs), nurture long‑term relationships at all business levels, serve as a strategic bridge between partners and internal teams, drive regional partner marketing, monitor performance, ensure compliance, and maintain 360° reporting on partner metrics. Ideal Experience 7–10+ years in partner management, business development, alliances, or enterprise technology roles—ideally with experience in Latin America. Proven ability to work with C‑level and senior executives across global and regional organizations. Familiarity with regional market dynamics, regulatory environments, procurement processes and cultural business norms. Strong understanding of cloud, SaaS, digital transformation, industry solutions and ecosystem‑led growth models. Experience managing multi‑country strategies and remote collaboration across diverse cultures. Bachelor’s degree required; MBA or equivalent preferred. Spanish proficiency required; Portuguese and English strongly preferred. Experience with distributors, resellers, systems integrators, or global consulting partners operating in the South LAC region is a strong plus. Critical Competencies Collaboration / EQ – Demonstrates capacity to engender trust, collaborate with SAP and partner colleagues at all levels, and think win‑win. Industry Expertise – Knowledgeable of relevant market, competitive and technology trends and applies a well‑informed point of view to identify new business opportunities. Creative Problem Solving – Adept at diagnosing problems, identifying root causes and determining creative yet practical solutions. Executive Communication – Highly effective written and oral communication skills, simplifying complex topics while preserving nuance. Strategic Program Leadership – Demonstrated ability to structure and manage cross‑organizational initiatives, deliver results and hold others accountable. Other Personal Attributes – Deep partner value recognition, proactive entrepreneurial leadership, growth‑oriented, passionate about driving significant business impact, upbeat, positive, transparent and highly credible. Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: We are committed to Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state and local legal requirements. Successful candidates may be required to undergo a background verification with an external vendor. For information on AI usage in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. #J-18808-Ljbffr