B2C Customer Support Specialist

hace 1 mes

Santiago, Chile DXC Technology A tiempo completo

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

Key Requirements:

  • Minimum 2+ years proven experience supporting advanced AV technologies along with AV infrastructure, livestream, recording, and broadcasting solutions.
  • Minimum 2+ years proven experience providing IT Support on Networking. Main devices such as switches, routers, access points, and UPS systems, PDUs, to assist our SAP Networking team onsite if a local update or troubleshoot is required in any IDF or MDF rooms.
  • Minimum 2+ years proven experience providing IT Support on Windows, Mac OS, iOS, and Android platforms.
  • Minimum 2+ years proven experience supporting and engaging with cross-functional teams and client base including high-level executives and leadership.
  • Detail-oriented and able to execute IT/AV tasks and requests under pressure while maintaining positive, customer-centric attitude.
  • Professional and responsive via all communication channels used by the client including, but not limited to, MS Teams, e-mail and mobile phone.
  • Moderate experience managing and working with third-party vendors.
  • Moderate experience managing or contributing to IT Projects and related tasks.
  • Moderate experience maintaining IT inventory and asset management.
  • Proficiency and ability to keep current on latest IT and AV technologies and trend.
  • Good communication skills to support customer meetings and events with high level Executives, including up to C-Level customers and Board members when is needed.

Additional Skills (a plus):

  • Experience supporting large events.
  • Experience in IT Project Management.
  • Experience in support Server Rooms, including cabling, patch panels, WAN circuits, etc.

Responsibilities:

  • Assist the local SAP IT Site Lead with day-to-day IT support operations and escalations.
  • Assist with local administrative IT/AV activities, asset management and inventory controls.
  • Assist internally on OBO, OTX, and ONT local projects, including IT infrastructure tech refresh rollouts and decommissions.
  • Engage with our employees/customers to ensure the required IT/AV infrastructure is available to support their meeting/event.
  • Assist the SAP IBS team for local broadcasting or meetings/events recording.
  • Backup resource to cover the DXC B2C EC IT/AV Support technician as needed.
  • Support local high-level meetings and events, with customers, partners, and Executives. Be ready to troubleshoot and propose workaround alternatives for issues with multiple presenters from any BYOD or MTR meeting rooms.
  • Provide IT/AV Support for Digital Signage and Demo show floor areas.
  • Provide timely and effective support for technical issues related to virtual and in-person users.
  • Troubleshoot hardware, software, networking, and audio-visual equipment problems.
  • Collaborate with event organizers to ensure smooth operation of auditorium-type spaces during large events.
  • Set up and test audio-visual equipment (projectors, microphones, screens) for presentations and conferences.
  • Provide on-site support during events, including troubleshooting technical issues and assisting presenters.
  • Coordinate with external vendors for equipment repair, maintenance, and other support needs.
  • Manage and maintain video conferencing meeting rooms running Microsoft Teams and QSC systems (BYOD).
  • Assist users in scheduling and conducting virtual meetings, webinars, and remote training sessions.
  • Troubleshoot connectivity issues, audio/video quality, and screen-sharing problems.

Vendor Management & Onsite Escort:

  • Initiate support cases with vendors and manage until resolved.
  • Work with vendors remotely to troubleshoot.
  • Schedule visits and escort vendors when they are onsite.

General IT Tasks:

  • Assist with other IT-related tasks in the office including, but not limited to, desktop and mobile support, proactive AV testing, software and firmware upgrades, documenting processes and procedures, and IT inventory and asset management.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

#J-18808-Ljbffr

  • B2c Customer Support Specialist

    hace 2 meses

    Santiago de Chile DXC Technology A tiempo completo

    Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely **Key Requirements**: - Minimum 2+ years proven experience supporting advanced AV technologies...

  • B2c Customer Support Specialist

    hace 3 meses

    Santiago de Chile DXC Technology A tiempo completo

    **Key Requirements**: - Minimum 2+ years proven experience supporting advanced AV technologies along with AV infrastructure, livestream, recording, and broadcasting solutions. - Minimum 2+ years proven experience providing IT Support on Networking. Main devices such as switches, routers, access points, and UPS systems, PDUs, to assist our SAP Networking...

  • B2C Customer Support Specialist

    hace 1 mes

    Santiago, Chile DXC Technology A tiempo completo

    At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern...

  • Customer Support Specialist

    hace 2 meses

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Unlock Your Potential in Customer SupportAre you passionate about delivering exceptional customer experiences? Do you have a knack for technical problem-solving and a flair for communication?We're seeking a skilled Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you'll be responsible for providing...

  • Technical Support Specialist: Customer Experience Expert

    hace 1 hora

    Santiago, Metropolitana, Chile Medium A tiempo completo

    Customer Support Role OverviewWe are seeking a skilled Technical Support Specialist to join our team. As a customer experience expert, you will be responsible for providing top-notch support to our clients.

  • Customer Support Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at SupportYourApp. In this role, you will be responsible for providing exceptional technical and customer support via various communication channels.The ideal candidate will have excellent language skills in German and English, with the ability to work collaboratively in a...

  • Customer Support Specialist

    hace 4 meses

    Santiago de Chile WOLF A tiempo completo

    **Who We Are**: We’re a small but mighty team based in Austin at the forefront of on-demand staffing platforms. At WOLF, we empower staffing companies to transform into dynamic labor marketplaces - think of us as the Shopify for staffing businesses. We’re venture-backed, have been in the game for three years, and are looking for a customer support...

  • Technical Customer Support Specialist

    hace 6 meses

    Santiago, Chile Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...

  • Customer Support Specialist

    hace 1 mes

    Santiago, Chile WOLF.XYZ A tiempo completo

    Who We Are: We’re a small but mighty team based in Austin at the forefront of on-demand staffing platforms. At WOLF, we empower staffing companies to transform into dynamic labor marketplaces - think of us as the Shopify for staffing businesses. We’re venture-backed, have been in the game for three years, and are looking for a customer support...

  • Customer Service Representative

    hace 4 semanas

    Santiago, Metropolitana, Chile Wesco A tiempo completo

    About WescoWesco is a dynamic and customer-focused organization seeking an experienced Candidate Title: Customer Service Representative - Sales and Support Specialist to join our team. In this role, you will play a vital part in ensuring exceptional customer experiences.

  • Customer Support Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile WOLF A tiempo completo

    Empower Clients with Exceptional SupportWe are seeking a highly skilled Customer Support Specialist to join our rapidly growing team at WOLF. As the go-to expert for our clients, you will be responsible for delivering seamless and stellar experiences through email and chat interactions.The ideal candidate will have prior experience in a customer support role...

  • Customer Support Specialist for Tech Enthusiasts

    hace 4 semanas

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    We are seeking a highly skilled Customer Support Consultant to join our global team. As a Customer Support Specialist, you will play a vital role in providing exceptional technical support to our clients worldwide.About the RoleThis is a full-time remote position with a fixed schedule of Monday to Friday, 1 AM–9 AM, Mexico time. You will be responsible...

  • Application Support Specialist

    hace 6 meses

    Santiago de Chile InterSystems A tiempo completo

    The Application Specialist (Support) will contribute to the continual product improvement and quality of the InterSystems service offering, by providing functional knowledge and product support services. The Application Specialist (Support) will manage and prioritize customer support requests related to our software for the Patient Administration and...

  • Customer Specialist

    hace 4 semanas

    Santiago, Chile Buscojobs Chile A tiempo completo

    Michael Page is looking for a Customer Specialist for a multinational financial services company. Position Summary: The profile should be responsible for contacting customer service clients for large accounts, managing modifications, invoicing, and maintaining accurate payment history records. Main Responsibilities: Perform key account collections...

  • Customer Specialist

    hace 1 mes

    Santiago, Chile Michael Page A tiempo completo

    Sobre nuestro cliente Michael Page is looking for a Customer Specialist for a multinational financial services company. Descripción Position Summary: The profile should be responsible for contacting customer service clients for large accounts, managing modifications, invoicing, and maintaining accurate payment history records. Main...

  • Product Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile MOSES Cooperative A tiempo completo

    About MOSES CooperativeWe are a dynamic organization dedicated to delivering exceptional services to our clients. As a product specialist, you will play a vital role in ensuring customer satisfaction and driving sales growth.Job OverviewThis is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to work...

  • Technical Support Operations Specialist

    hace 1 mes

    Santiago, Metropolitana, Chile Caterpillar A tiempo completo

    Caterpillar is a leading manufacturer of heavy machinery and equipment. We are currently seeking a highly skilled Technical Support Operations Specialist to join our team.Estimated Salary: $60,000 - $80,000 per yearJob Description:The Technical Support Operations Specialist will be responsible for ensuring that our customers receive exceptional technical...

  • Customer Support Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile Service Rocket A tiempo completo

    We are ServiceRocket, a global tech-enabled services company headquartered in the United States. Our purpose is to be the single most reliable partner in the acceleration of your growth.At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.Why Choose UsA 20+ year tech services expert with numerous solutions...

  • Customer Support Specialist

    hace 6 meses

    Santiago de Chile Toku A tiempo completo

    Estamos en búsqueda del mejor Customer Support Specialist para nuestro equipo en Chile, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora de...

  • Customer Experience Specialist

    hace 7 meses

    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer. -...