Services Sales Support Specialist

hace 4 semanas

Santiago, Metropolitana, Chile Hitachi Careers A tiempo completo

Description

Mission:

  • Create and complete tenders/bids/estimations/quotations based on customer specification or customer requirements/budget in order to achieve both market competitiveness and high margin for the Company. Maintain and improve the balance between all Hitachi Energy Business Units and Customers that are present in the area of responsibility

Main Accountabilities:

  • Target: Formulates competitive bids/estimates/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation. Ensures tenders are well documented in a timely manner and with appropriate level of detail, including full and accurate costs.
  • Preparation: Manages the preparation of all technical (e.g. defining the most suitable technology and product type(s)), financial (e.g. total price sheet, cash flow analysis) and if necessary, project management (e.g. quantifies hours of engineering and commissioning) aspects of the bid/estimate/quotation, indicating prices and trading conditions.
  • Coordination: In accordance with bid/estimate/quotation planning, ensures that inputs for editing activities are provided on time and according to established quality procedures.
  • Manages: external services to support bid/estimation preparation such as translations and governmental approvals.
  • Documentation: Collects and archives documentation regarding the offer/order and records assumptions and decisions taken during the development process. Regularly reports the status of the bids/estimates/quotations using defined tools and collects and analyses the reasons for tenders being lost and won.
  • Risk: Identifies potential risks in the bids, quotations and estimates, and in any related contract agreements across customers/channels. Provides information and/or participates in the Risk Review process in accordance with Hitachi Energy policy.
  • Information coordination: Responsible for collecting and collating all information needed to prepare the proposal, including both technical and cost elements.
  • Customer relations: Establishes and maintains effective customer relationships to understand customer needs. Ensures a positive customer experience throughout the sales process. Provides any necessary technical support to Sales Managers during technical meetings with customers.
  • Supplier selection: Identifies potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match with specifications. Collaborates with Supply Chain Management to coordinate requests to subcontractors.

Background:

  • Education: Electrical or Electronic Engineer.
  • Intermediate/Advanced English.
  • 3 years in similar positions.
  • Preparation of Technical and Commercial Tender/Bid/Offers for Substation, and FACTS Services.
  • Strong writing and speaking skills and customer relationship.
  • Experience with Microsoft Office, MS Visio and Advanced Excel knowledge.
  • Desirable experience in Substation and FACTS Services.
  • Desirable experience in Sales Force.
  • Desirable experience in Maintenance Management or Assets Risk Assessment.

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