Account Support Manager Engineer

hace 2 semanas

Santiago, Metropolitana, Chile Hewlett Packard Enterprise A tiempo completo
Account Support Manager Engineer

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

_ Responsibilities:
_

  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or crosstechnology incidents.
  • Identify potential escalations and alert management proactively.
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
  • Balance internal needs with customer needs within defined parameters.
  • May identify additional services that could lead to future service revenue growth.
  • May provide technical consulting during contract renewal discussions.
  • Build strong relationship with management in assigned accounts.
  • Influence delivery decisions on assigned account plans.
  • Drive Customer Expectation management as part of escalation process.
  • Manage small projects/programs in the team.

_ Education and Experience Required:
_

  • Bachelor's degree preferred or Associate degree holder (technical field) with 46 years working experience in related fields desired.

_ Knowledge and Skills:
_

  • Broad knowledge of company products and services offerings.
  • Basic knowledge of corporate organization, job, and policies.
  • Comprehensive business, technical, or functional knowledge.
  • Communicate effectively and tactfully to technical level, first
- and middle-level management within an organization.

  • Active listening skills and ability to adjust messages to audience level.
  • Problemsolving skills (proactive, reactive and creative).
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
  • Basic project management, communication, and analytical skills.
  • Able to suggest operational efficiencies.

Join us and make your mark

We offer:

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Worklife balance and support for career development
  • An amazing life inside the element Want to know more about it?
Then let's stay connected

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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