Support Assistant

hace 2 semanas


Santiago, Metropolitana, Chile Tucar A tiempo completo

Somos
Tucar Una empresa que la está rompiendo en el arriendo de vehículos eléctricos para aplicaciones de movilidad.- Te cuento un poco de nosotros.

Administramos una de las flota de vehículos eléctricos más grande de Latam y los ofrecemos en arriendo a conductores que buscan generar ingresos manejando en apps de transporte de pasajeros (como por ejemplo Uber).

Queremos ser el principal actor de Latinoamérica en satisfacer las necesidades de los Gig Workers.- Aquí conocerás gente simpática, apasionada y trabajadora.

TODOS impulsan los proyectos de sus áreas y aportan a la construcción de Tucar.- Hoy buscamos a un
Support Assistant para unirse a nuestro equipo en formato full-time.

-

¿Qué te espera en Tucar?

  • Un gran desafío. Impacto y sostenibilidad
  • Crecimiento profesional

Funciones del cargo:

  • Cómo
    Support Assistant trabajarás en un equipo dedicado a entregarles las ayudas y soluciones necesarias a nuestros clientes.
  • Tus funciones serán:
  • Hablar con clientes y resolver sus problemas.
  • Identificar falencias, comunicar inquietudes de los clientes y realizar observaciones al líderes de áreas.
  • Generar reportes para otras áreas involucradas respecto a indicadores de clientes.
  • Planificar el Ciclo de Vida del Cliente.
  • Mantener la comunicación a través de los distintos canales hacia clientes internos/externos que permitan mejorar la experiência en sus interacciones.
  • Recopilar y analizar indicadores de clientes como reclamos y NPS, para detectar quiebres y oportunidades de mejora en la experiência.

Requerimientos del cargo:

  • Fuertes capacidades escritas, verbales y habilidades interpersonales.
  • Conocimientos y experiência en atención al cliente, CX
  • Excel intermedio
  • Ser buena onda
  • Capaz de usar interfaces web. Si has usado Salesforce, Intercom, Facebook business suite, o cualquier otra herramienta para comunicarse con clientes, no dudes en postular

Condiciones:

  • Sueldo competitivo y en UF.
  • Oportunidades reales de crecimiento. ‍ Trabajo híbrido. Oficina afuera del metro Manquehue.
  • Flexibilidad
  • Ambiente joven.
    Petfriendly
Pets are welcome at the premises.

Computer provided
Tucar provides a computer for your work.

Informal dress code
No dress code is enforced.

Beverages and snacks
Tucar offers beverages and snacks for free consumption.
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