Customer Success Manager
hace 3 semanas
We are proud to say that our tools are among the best on the market. The reviews from our customers and awards won over the last few years are a reflection of this.
Why should you choose Optmyzr?
- Focus on high quality product development, efficiency, and building what will sell.
- Completely bootstrapped and profitable business model, that allows us to decide our own priorities.
- Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.
Job functions:
- Own a set of accounts and drive product adoption, renewal and expansion.
- Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.
- Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.
- Be the voice of the customers and champion their interests internally.
- Work closely with the Product and Engineering teams to build what helps your customers.
Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins.
About You:
- You're passionate about making customers happy.
- Smart and scrappy. Able to figure things out on your own.
- Ability to solve problems and work under pressure.
- You believe in "Actions speak louder than words".
- Highenergy and confident.
- You have an owner's mindset—driven, focused, and quick to take ownership of your work.
- Humble you're willing to get into the details and you're open to feedback.
- Adaptable, resilient, and able to thrive in ambiguity things change quickly in our fastpaced cand you'll need to be able to keep up
- Growthminded you're eager to expand your skill set and excited to learn and adapt all the time.
- Desire for impact be ready to take on a lot of responsibility and work collaboratively with your team.
Qualifications & Desirable Skills:
***:
Requirements:
- An Undergraduate degree in any discipline.
- Full professional proficiency in both written and spoken English.
Desirable but Not Required:
- Prior experience in Customer Success.
- Experience with PPC advertising (Google Ads, Microsoft Ads, Facebook Ads, etc.).
Perks:
- Informal work environment, where people like to be mentors instead of managers.
- Attractive benefits and a cool energetic team to work with
- Very flexible and understanding team with initiatives like "Select your own holiday list"
- Cool unorthodox perks like "Wanderlust" where the company comps a vacation trip for employees.
- A team that cultivates an environment of trust and understanding for both customers and employees.
- Constant teambuilding activities to foster collaboration and camaraderie.
Wellness program
Optmyzr offers or subsidies mental and/or physical health activities.
Pet-friendly
Pets are welcome at the premises.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Meals provided
Optmyzr provides free lunch and/or other kinds of meals.
Paid sick days
Sick leave is compensated (limits might apply).
Company retreats
Team-building activities outside the premises.
Computer provided
Optmyzr provides a computer for your work.
Performance bonus
Extra compensation is offered upon meeting performance goals.
Informal dress code
No dress code is enforced.
Vacation over legal
Optmyzr gives you paid vacations over the legal minimum.
Beverages and snacks
Optmyzr offers beverages and snacks for free consumption.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Remote work policy:
***
Hybrid
This job takes place some days from home and others at the office in Santiago (Chile).
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