Customer Success Manager
hace 2 semanas
From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive.
As we prepare for our next growth phase, we are excited to search for our next Customer Success Manager Customer Success Managers are responsible for ensuring that our customers successfully use our services throughout their lifecycle.
How You Contribute to Our Vision Assist assigned customers with onboarding, configuration, and ongoing product adoption Partner with Sales to create an strategic engagement Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities Reach out to customers and address where they are not fully utilizing the product Identify accounts that are likely to churn using product data, queries, and information to support your analysis Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts Work to assess customers that have been lost or churned, identifying reasons for churn and building a strategy to win customers back Make your customers wildly successful at the work they do by leveraging the platform
We founded Variacode to support the accelerated growth of our clients' businesses, we are quality-oriented, driven by agile methodologies, and passion for technology.
We are a chilean company specialized in DevOPS, automation, software architecture, software development, consultancy services, and we love what we do.
Requisitos:
English:
Advanced You've got your Bachelor's degree (required), ideally in a technical field You have previous experience in a customer-facing role such as Customer Support or Customer Success You have previous experience working to support a highly technical product Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or creating and building webinars Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information Have excellent presentation, written, and verbal communication skills in english Have proven time management skills with the ability to prioritize tasks You work well under pressure, are a results-oriented individual, and you are a team player Salesforce experience Nice to Have Experience supporting a SAAS solution Worked in a DevOps environment or with a company transitioning to DevOps.
Live in Santiago or near Santiago.Beneficios
Remote culture
Bonus:
Two times in the year: September and December. 10% of the monthly salary if the employee has less than one year in the company. 15% of the monthly salary when the employee has been in the company for more than one year. Paid Leave days.
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