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Associate Application Support Analyst
hace 3 meses
Description and Requirements:
- Con más de 150 años de trayectoria y presencia en más de 40 países, MetLife está liderando la transformación global de la industria de seguros.
colaboradores, clientes, accionistas y comunidades en las que brindamos servicios._
Estamos buscando un(a) nuevo(a)
Mobile Services Support para sumarse a nuestro equipo de la
Dirección de Tecnología en Chile.
Cuál es la misión de tu posición
Ser responsable de gestionar, soportar y velar que los servicios móviles de la compañía se entreguen de manera efectiva, oportuna y continua a las diferentes áreas internas, manteniendo un enfoque de calidad, eficiencia, trabajo en equipo y servicio al cliente.
Qué harás en este rol
- Brindar soporte técnico a usuarios y clientes internos respecto a servicios móviles para resolver problemas relacionados con dispositivos móviles, aplicaciones, conectividad y configuraciones.
- Identificar y solucionar problemas técnicos que los usuarios puedan enfrentar al utilizar servicios móviles, ya sea en hardware o software.
- Gestionar el contacto con los principales proveedores nacionales de telefonía móvil.
- Gestionar altas y bajas de la totalidad de las líneas móviles corporativas de la compañía.
- Gestionar y controlar la facturación de los servicios móviles de la compañía.
- Ofrecer un servicio al cliente eficiente y amigable, resolviendo consultas, proporcionando orientación y garantizando una experiência positiva.
- Gestionar la configuración inicial de dispositivos móviles, instalación de aplicaciones y asegurarse de que todo esté funcionando correctamente.
- Proporcionar información y capacitación a los usuarios sobre cómo utilizar eficazmente los servicios móviles disponibles, incluyendo nuevas características y actualizaciones.
- Registrar y dar seguimiento a los problemas reportados por los usuarios y clientes internos, colaborando con otros equipos si es necesario para resolver problemas más complejos.
- Mantenerse al tanto de las últimas tendencias y avances en tecnología móvil para proporcionar un soporte informado y mejorar constantemente los procesos.
Para contribuir a tu éxito, es importante que cuentes con
- Técnico y/o profesional universitario de la carrera de Ingeniería de Sistemas o carrera afín.
- Mínimo 2 años de experiência en posiciones similares.
- Manejo indispensable de Microsoft Office y Power BI
Y es un plus si además
- Tienes manejo deseable de Service Now.
- Tiene experiência en compañías de telecomunicaciones.
Somos una compañía Great Place to Work, con foco en promover clima laboral de colaboración entre los equipos y una cultura que valora y respeta nuestras diferencias, a través de un trato no discriminatorio.
Si eres una persona en situación de discapacidad, indica las adecuaciones necesarias para un proceso óptimo, como intérprete de lengua de señas, accesibilidad en edificio, ascensor, etc.
**_
¿Te entusiasma brindar tu experiência y tus habilidades en un equipo diverso de personas talentosas?
Si estás buscando crecimiento personal y una oportunidad para generar impacto, te invitamos a postularte a esta posición._****_
Únete a MetLife y descubramos todo lo que podemos construir juntos(as)_**
Benefits We Offer
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families.
We offer health care coverage for you and your family, insurance discounts for home, car, and pet protection, as well as parental leave.
We also provide premium gym membership for you and your direct relatives, volunteer time off, discounts with specific universities, flexible Fridays, connectivity reimbursement, and much moreAbout MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies", MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers.
With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
- Our purpose is simple to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us
- We are a Great Place to Work company,