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Customer Support Associate at Torre
hace 2 meses
We are seeking a highly skilled Customer Support Associate to join our team at Torre. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our delivery fleet.
Key Responsibilities- Coordinate with our delivery fleet to ensure timely and efficient order processing
- Confirm and assign incoming orders using our in-house dispatch software
- Monitor ongoing orders to maintain delivery standards and ensure prompt package arrival
- Provide effective communication with customers, merchants, and robot pilots
- Report and troubleshoot service errors and respond to customer inquiries
- 1-2+ years of experience in Customer Service
- Excellent written and verbal communication skills in English and Spanish
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Highly organized with strong attention to detail
- Starting wage of USD 5 per hour
- Remote work opportunity
We are looking for a motivated and detail-oriented individual who can thrive in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.
