Danish Helpdesk Support Executive
hace 2 semanas
Actualmente estamos en busca de un Ejecutivo de Soporte de Helpdesk con dominio de danés conversacional y escrito.
Debes residir en Latam y estar disponible para trabajar en horario de Europa Occidental, de 9 am a 5 pm, hora local de Dinamarca y contar con 2-3 años de experiencia en Helpdesk.
Responsabilidades:- Brindar soporte completo al usuario, incluyendo tickets de mesa de servicio, correos electrónicos, mensajes directos y llamadas a la línea de TI durante las rotaciones de guardia de 24 horas.
- Triaje y evaluación de solicitudes/problemas de los usuarios y escalado al soporte de nivel superior cuando sea necesario.
- Liderar la gestión del inventario de equipos de TI.
- Asistir en la gestión de la relación con proveedores y en procesos de incorporación y desvinculación de usuarios.
- Crear documentación de capacitación y brindar capacitación a los usuarios cuando sea necesario.
- Colaborar en proyectos/tareas de TI con Administradores de Sistemas.
- Coordinar con el equipo de seguridad para la seguridad física y el control de acceso de la oficina.
- Investigar y evaluar tecnologías emergentes.
- Transmitir la información necesaria para cada proyecto/tarea.
- Título universitario en un campo tecnológico.
- Conocimientos técnicos de dispositivos móviles y Google Apps, redes IP, tecnologías Wi-Fi, impresoras y SSO (Okta).
- Experiencia en soporte y capacitación de usuarios.
- Capacidad para colaborar y gestionar proyectos con éxito.
- Capacidad para cumplir plazos y manejar múltiples proyectos.
- Habilidad para comunicarse en danés y enviar/desempaquetar equipos y suministros.
¿Qué te ofrecemos?
- Pertenecer a una empresa internacional y multicultural.
- Participar en proyectos internacionales en Norteamérica, Pakistán, India, y Latam.
- Ambiente de trabajo en remoto con metodologías ágiles.
- Cultura de aprendizaje en tecnologías actuales.
- Ambiente colaborativo con enfoque en el trabajo en equipo.
- Acceso a plataformas de aprendizaje y certificaciones.
- Participación en diversas iniciativas internas y externas.
- Beneficios adicionales si resides en Chile.
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