Customer Success Manager
hace 2 semanas
PagerDuty empowers teams to drive business forward through our Operations Cloud. Explore our careers site to discover opportunities and learn more about life at PagerDuty.
Job OverviewWe're seeking a skilled Portfolio Customer Success Manager to join our team. As a Portfolio CSM, you'll be responsible for a designated group of customers and act as their primary advocate within the company. Your focus will be on maximizing their success with our products or services, fostering long-term relationships, and driving revenue growth.
Key Responsibilities- Proactive Customer Engagement: Regularly connect with customers, understand their unique needs and challenges, and proactively offer guidance and support.
- Driving Adoption and Usage: Ensure customers are getting the most value out of our products, educate them on features, and identify areas for improvement.
- Renewal and Upsell Opportunities: Build strong relationships and understand customer needs to identify upsell and renewal opportunities.
- Customer Success Measurement: Track key metrics like customer adoption, user deployment, and renewal rates to measure success and identify areas for improvement.
- Experience in customer success or account management.
- Strong understanding of customer relationship management (CRM) tools and technologies.
- Excellent communication, interpersonal, and presentation skills.
- Ability to prioritize effectively and manage multiple tasks simultaneously.
- Data-driven approach to problem-solving.
- Fluency in conversational and written English required.
PagerDuty is a flexible, hybrid workplace that values collaboration and innovation. We offer a comprehensive total rewards approach that supports our employees and their loved ones. Our benefits package includes competitive salary, comprehensive benefits, flexible work arrangements, and more.
Join our team and be part of a global organization that's committed to creating a diverse and inclusive environment. We're an equal opportunity employer and welcome applications from candidates with diverse backgrounds and experiences.
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