Senior Support Specialist

hace 6 días


Santiago de Chile Puratos A tiempo completo

**Do you have the appetite to Grow Your Magic?**

Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.

Founded in Belgium in 1919, Puratos is growing rapidly with over 9000 employees in over 70 countries. Our passion for innovation, pioneering spirit and core values continue to propel our global ambitions. This, coupled with our commitment to our communities, is what makes working at Puratos so magical.

**JOB** POSITION**

Based in Santiago de Chile, our company is seeking to a **SAP SD / CX Support Specialist**

**MISSION**

The main mission consists of the follow up and resolving of support cases for the Customer Experience and SAP Sales & Distribution domain logged via the Puratos support portal.

**KEY TASKS**

The Sap SD / CX Support Specialist will be expert in his/her domain from a functional and technical point of view.

The key tasks are:

- Deal with any issues which may arise with the software, including investigation and diagnosis for Customer facing Applications and SAP SD domains in close collaboration with the outsourcing partner
- Serve as a liaison for managing requirements between the business, SME's and the development team ensuring the needs of the organization are met
- Perform global template gap analysis and solution design fully compliant to local tax and fiscal regulations
- Providing system training as required and guidance on projects
- Strong Functional Experience in SAP SD and interfaces
- Demonstrated experience with Brazilian Localization - Brazil country specific configuration (including Electronic Nota Fiscal) is a serious asset
- Fluent in English (spoken and written) and Spanish. Additional languages like Portuguese are an asset.
- Analytic skills for problem solving
- Customer oriented behavior and good communicational skills
- Ability to work in an international environment and a team split across the world
- Well organized and good time management skills
- Willingness to travel: 10%


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