Customer Care Coordinator

hace 2 semanas

Santiago de Chile Qantas A tiempo completo

**Company Description**
About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
- ** An opportunity to manage and resolve customer care issues across the Santiago airport**:

- ** Represent Qantas and its customers across South America**:

- ** Permanent full-time shift work position based in Santiago Chile airport (must be available to work evening shifts)**

Our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends, and drives every individual in our team to make tomorrow better than today for our customers.

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team.

Airports are the heart of our operation. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward. The work you will do will require courage. Courage to challenge the norm, to voice opinions or present new ideas. We take this in our stride and see it as an opportunity to do something we’ve never done before. We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. You’ll be challenged to make the impossible possible. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

As the **Customer Care Coordinator - South America**, you will be the key point of contact for customer complaints and concerns at Santiago, Chile airport, representing Qantas and our code-sharing partners. In this role you will collaborate closely with the airport operations team to address passenger disruptions and resolve any issues, ensuring effective solutions are implemented to prevent further escalation.

You will play a critical role in reinforcing Qantas brand values by handling customer feedback with care and professionalism, identifying the best course of action, and enhancing the overall customer experience.

You’ll have
- Able to speak fluently in English, Portuguese and Spanish
- Previous experience in a customer service role in which you have experience mitigating complex customer complaints
- Demonstrated ability to work independently and autonomously with sound decision making skills
- Demonstrated ability to deliver strong customer service results within a complex business environment
- Highly resilient with the ability to showcase high levels of empathy
- Ability to work shift work
- The ability to work and live in Chile (without sponsorship)

**Applications close**:Tuesday, 31st of December 2024

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