Customer Support Coordinator

hace 1 semana

Santiago de Chile MAJA-Maschinenfabrik A tiempo completo

**Are you proud of what you did today? Our **Customer Support Coordinator** are.**

To further strengthen our Regional Service Business Team in Chile we are looking forward meeting you as our new **Customer Support Coordinator - based in Santiago - Chile.**

Like a Customer Support Coordinator (CSC) serves as the key customer representative and point of contact for customer inquiries and requests. The main responsibility is to provide best-in-class customer service from the point of initial contact until the successful fulfillment of the customer’s request. The CSC should also proactively work to provide and promote service solutions and spare parts to the customers. To be able to do this the CSC needs to have a good understanding of Marel’s service solutions and products.

On a daily basis, you will:
- Receive and process customer requests for service and spare parts- Close dialogue with the customer to understand needs and urgency of requests- Actively promote solutions to customers- Gather information, prepare and communicate quotations for service solutions and spare parts- Answer the request when possible, and when needed direct the request to the right function in Marel,- Create and update case and work orders

You will work in a team with experienced coworkers in Latam, Europe, and EUA.

During this journey, Customer Support Coordinator will be the voice of Customers inside our company, to give Customers a fast first level of solution in a critical journey.

To become the ultimate specialist, capable of performing with customers, we also schedule time for:
- Training to prepare you for the next Customer (s) and reporting on completed projects.- Regular meetings with your manager and the team.- Regular meetings with your Key Internal clients of Marel

**Who are we?**

We are an international team of people for whom passion isn’t just a buzzword. We have an important goal -to create a world where quality food is produced sustainably and affordably -and we’re excited to make it happen. As world leaders in advanced food processing solutions, we’re in the unique position to transform the future of food and make a real impact -but we need individuals with diverse perspectives and skill to get there.

**What kind of a person are you?**

You are passionate about dynamic processes, finding the best solutions for our customers, and have

a real service attitude. You are independent, flexible and stress-resilient. Furthermore, you like to work hands-on and have an analytical mind and strong problem-solving skills.

To be successful as a **Customer Support Coordinator**:
- Have a Technical or Bachelor degree in Administration Business- Knowledge of Invoice billing and payment order- Have a high intermediate command of the English language.- Microsoft intermediate package.

**What’s in it for you?**

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel.

You can expect:
- Recognition for your achievements- Clear objectives and realistic demands- An environment of trust and respect- Opportunities to build your knowledge- Space to explore, fail and learn.

**Interested?**

LI-DG1

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