Latam Operations Manager, Rider Experience

hace 2 días


Santiago de Chile Uber A tiempo completo

**About the Role**

The Rider team's mission is to grow rider demand & deliver scalable, innovative and impactful solutions that become best practices, with rider needs at the heart of our decisions. The Operations Manager plays a critical role in this vision by focusing on **Rider Experience**-ensuring that we're providing a seamless end-to-end experience to our users, maximizing retention.

In this role, you will be expected to identify opportunities by consolidating user insights and analyzing trends, as well as working closely with cross-functional stakeholders to ideate, influence and execute the solutions that will improve user experience before, during and after a trip to drive long term user retention.
- Stakeholder Management: Lead cross-functional initiatives and influence other team's strategies by building close relationships with global and local teams across operations, product, among others.
- Strategic Thinking: Lead and support operational strategies, proactively identifying business needs and issues, and prioritizing the right projects to meet strategic objectives.
- Executional Excellence: Perform data analyses and experiments to find opportunities, execute projects to improve the user experience and support product launches.
- Business Acumen: Monitor business metrics and translate insights from quantitative and qualitative sources into action plans.
- Problem Solving: Identify the root causes of painful experiences, proposing solutions and weighing tradeoffs to recommend the best approach senior leadership and cross-functional stakeholders.

**Basic Qualifications**
- 3+ years of experience in analytical, strategic and fast paced roles, such as consulting, tech and startup operations.
- Ability to think strategically and problem solve in a fast-paced multicultural environment.
- English proficiency.

**Preferred Qualifications**
- Developed stakeholder management, communication and presentation skills.
- Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables and interdependencies.
- Ability to translate qualitative and quantitative insights into action plans.
- SQL+ Basic Statistics knowledge.



  • Santiago de Chile Cornershop by Uber A tiempo completo

    Cornershop by Uber es una app de servicio de entrega a domicilio que te da tiempo libre, ya que tus pedidos de supermercados y tiendas especializadas se entregan directamente en tu puerta. Somos una empresa de rápido crecimiento que opera en Chile, Brasil, Perú, Colombia, México, Costa Rica, Estados Unidos y Canadá, y desde nuestra adquisición por Uber,...


  • Santiago de Chile Uber A tiempo completo

    **About the Role** We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense and ability to operationalize processes in a fast-paced environment. In this role, you will work closely with Local and other Central Operations teams, Global Product, Community Operations and Marketing to coordinate and...

  • Operations Manager, Latam

    hace 2 semanas


    Santiago de Chile Uber A tiempo completo

    **About the Role*** Join our vibrant team as a pivotal member of the LATAM Consumer Operations Engagement team, where your brilliance and drive will shine brightly. We're crafting a space for someone with a dynamic blend of project management savvy, sharp analytical thinking, creative problem-solving, and stellar interpersonal skills. Embrace the chance to...

  • Senior Operations

    hace 2 semanas


    , Región Metropolitana de Santiago, Chile Uber A tiempo completo

    Senior Operations & Strategy Manager, Driver Growth LatAm About The Role Our Latam Driver Operations team works in close collaboration with in-market regional teams, and is responsible for setting the vision, strategy, and execution for all driver-facing operations across Latin America. We are seeking a sharp, results-oriented, and highly motivated...


  • Santiago de Chile Uber A tiempo completo

    **About the Role** Marketplace is a team within the Rides LatAm Central Operations organization, dedicated to optimizing our operations. Earners and riders are the people who connect in our marketplace - and we manage both sides, ensuring competitive pricing and accurate pick-up times for our riders, while also guaranteeing equitable earnings and efficient...


  • Santiago de Chile Uber A tiempo completo

    **About the Role** We are looking for an individual with strong project and stakeholder management skills to grow Memberships in Latin America. In this role, you will be expected to be able to work cross-functionally to develop and execute strategies to acquire and retain memberships in non-Eats markets, as well as contribute to defining and ensuring...


  • Santiago de Chile Uber A tiempo completo

    **About the Role** Head of Vertical Ops for ACAC Mobility will be responsible for co-crafting the Mobility strategy with ACAC GMs and delivering business results for ACAC, working closely with Central Ops and Cross Functional stakeholders based inside and outside the ACAC sub-region. The role also includes leadership of a team that is based in Panama, Costa...


  • Santiago de Chile Uber A tiempo completo

    **About the Role** The Driver Growth team's mission is to build the engine that powers it: the supply. As an** Operations Manager within the Driver Growth team**, you will lead regional efforts to scale our earner base and ensure that we can offer diverse earnings opportunities for our 2-wheeler drivers. In this role, you will be the architect of our supply...


  • Santiago de Chile EdgeConneX A tiempo completo

    Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world's key businesses. With major offices in Herndon, Denver, and...


  • Santiago de Chile Uber A tiempo completo

    **About the Role** Uber seeks a highly analytical and results-oriented operations specialist to join our Multi-Product Usage team and drive portfolio operations across Latin America. This pivotal role requires strong analytical skills to coordinate regional operations, accelerate growth, and improve regional efficiency, significantly impacting the business...