Banking Ops Lead

Banking Ops Lead

Our passion at SumUp is championing small businesses. We believe in creating technology that is flexible, affordable, and easy to use. Every day millions of people around the world dream of starting their businesses. We strive to help them to do this. Our long-term ambition is to enable businesses to close the loop to their consumers through beautiful and fair financial services.

Who you Are:
We're looking for a Banking Operations Lead to join our Product Team to craft and streamline processes, build a stellar group and deliver a world-class services experience to our Merchants. As our Banking Operations Lead, you will help shape, lead and execute on our vision to create a simple and affordable digital bank for thousands of small businesses across Chile.
You will lead the bank's product operations and be responsible for the growth and development of the function. You'll play a key role in understanding and translating regulatory requirements into day-to-day routines, participating directly on the SumUp Bank strategy definition, ensuring Operational capability for new banking services features, managing internal and external stakeholders and defining and building the Operations structure to support the hyper growing Bank initiative. You will interface between product and central operations teams to deliver a best in class customer experience.

What will you do as a Banking Operations Lead?
- Lead the Bank Operations strategy, setting operational KPIs, OKRs and designing the organizational structure and roles along with the various internal operational teams (Customer Services, Payment Operations, AML, Onboarding, Risk & Fraud and Compliance).
- Monitor and manage high operational standards and Key Performance Indicators (KPIs) and keep challenging the status-quo, improving overall performance, always grounding your decision on data.
- Ensure the reliability and accuracy of the Bank Business Operations function (reconciliation, data analyses, reporting to regulators and scheme(s), cost controlling and process design) in accordance with internal and external standards and requirements.
- Be the owner and responsible of the bank's unit economics, controlling the monthly variable and fixed costs of the operation thereby ensuring the creation of a business model that leads to a profitable operation.
- Make sure every product launch and new feature is make sure the required operational aspects (e.g. processes, standards, reporting routines) are always aligned
- Manage the day-to-day relationship with internal (Payment Operations, Support, Risk & Fraud) and external stakeholders and support the roll-out of new services and partnerships.
- Drive the technical development and general knowledge of operational teams in relation to Bank Operations topics, aiming especially for introduction of training materials and programs.

You'll be great for this role if
- You are a highly proactive generalist capable of leading projects from different domains and correctly prioritizing dependencies between product and operation teams.
- You love crafting reliable processes, from the requirements clarifications to managing them with a data-driven approach.
- You bring a hands-on attitude, making yourself available to jump onto the execution with your team whenever needed.
- You are obsessed with data, always searching for grounding your arguments with numbers. Talking about numbers, you are a very cost-conscious manager.
- You work autonomously, with little to no supervision.
- You're fluent in English and have excellent written and oral communication skills.

Why you should join SumUp
- We're a truly global team of 3000+ people from 60+ countries, spread across 3 continents.
- You'll have the opportunity to build and shape what will be the most popular bank for small merchants.
- We offer a corporate pension scheme, 28 days' paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits.
- We offer visa and relocation support for you, your family and even your pets.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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