Commercial Operations and Strategy Leader

**POSITION MISSION**

The Commercial Operations and Strategy (Com Ops) leader takes a proactive role to ensure alignment across the different BUs, and support teams - Finance, Regulatory, Global Supply & Logistics, Information Technology Services (ITS), Human Resources (HR) - and the International Center of Excellence (COE), when planning and implementing strategic initiatives.

***Will be responsible for a diverse and broad set of functions within the organization including Analytics and Business Intelligence, Field Force Effectiveness and Support, New Businesses Integration, Customer Service, Digital and Marketing Support processes, Facility/Fleet Administration, Procurement and Operations Budget management.

***The Com Ops Lead also serves as chief of staff to support the Chile and Peru General Manager, in various functions such as the yearly operating plan process, the monthly leadership team meetings, the annual national sales planning meeting, and so on. Provide timely analytical and decision support to Commercial Leadership with respect to allocation of resources and opportunities to accelerate profit growth. Perform customer behavior analyses, What-if and ROI analyses related to go-to-market strategies (customer segmentation, FF targeting and deployment) and discretionary investments, profitability and growth analyses in support of investment decisions.

***Finally, the Com Ops Lead serves as the junction point between the International Operations Commercial Center of Excellence and the markets. Leading the implementation of all sorts of projects and operation improvement initiatives such as the implementation of new technological initiatives, reporting systems, species deployment redefinition, playing a key role in ensuring competitive advantage in the market place and shaping the image of Zoetis at a local and regional level.

As a key leader within Zoetis Chile, also models and communicates the importance of conducting business in a manner consistent with Zoetis Core Beliefs

**KEY FUNCTIONS**:
Strategy and Business Planning: Contributes to the development and execution of the strategy and business plan for Zoetis Chile to ensure alignment across species team that support the achievement performance targets.

External Relationships: Develops and maintains a network of key contacts and opinion leaders to facilitate the flow of information, identify commercial opportunities, and influence opinion of Zoetis and its products.

People Management: Leads and motivates a high-performance team to maintain Zoetis´ position as an Employer of Choice.

Professional Development: Develops and executes individual development plan to enhance performance on the job.

**Field Force Effectiveness**
- Provide strategic leadership to develop, harmonize and support implementation of technology (e.g., SAP, CRM, and BI) across the Business Units, Field Force and Customers.
- Provide strategic leadership to develop, harmonize and support implementation of CRM in Chile across the Business Units.
- Liaise with customer database (CRM Administrator) team in ongoing improvement, cleanup, and maintenance of customer database to ensure consistency and quality of customer data utilized in Chile.
- Explore innovative ways to leverage technology to engage customers, streamline operations, reduce administrative burden for the field force.
- Provide strategic leadership to harmonize and support implementation of Territory Design and Coordinate and support the implementation and maintenance of efficient sales force deployment for each of the sales organizations.
- Partner with Regional Commercial Operations and Effectiveness Team to identify and monitor Key Performance Indicators (KPI’s).
- Promote the different Business Intelligence tools to provide effective and quality data and communicate performance data according to the process.
- Maintain customer level sales potential and customer segmentation framework.

**Business Intelligence**
- Support the Zoetis Chile team to identify the key decisions, align them to metrics that can be tracked and acted upon, and institute the tracking of the same.
- Leads the ongoing collaboration with business unit commercial and financial teams in the development of unit level operational demand forecasts, using a monthly consensus demand planning process.
- Drive achievement of brand and market inventory objectives and takes action to minimize inventory write-off exposures.
- Plan and implement routine launch, in-line product extensions, and major product changes enabling business unit growth.
- Monitor monthly the level of inventories in the Distributors and Key Accounts in partnership with the Business Units and recommend actions to minimize potential risks.
- Monitor the sell-in (to the market) and sell-out (in-to the market) information and propose opportunities to enhance the flow of information.
- Support the Business Units to calculate the suggest targets for each Distributor.
- Lead, faci