Sr Software System Technologist

**Company Overview**:
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

***Department Overview **:The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
***Job Description**:
**Qualifications**:

- Associates degree in Computer Science (or related degree ) or equivalent work experience preferred
- At least 4+ years of work experience in resolving customer technical issues
- Microsoft MCSE or equivalent experience
- Cisco CCNA/CCNP certifications or related experience
- In-depth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operation Systems
- Experience with Windows Domain architecture/integration / Active Directory
- Experience in providing Linux/UNIX technical support to customers
- Experience with troubleshooting various server/desktop hardware related issues
- Experience troubleshooting LAN/WAN
- Excellent interpersonal skills
- Fluent in English, oral and written
- Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support
- Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

**Desired Qualifications**:

- Strong knowledge of VESTA 9-1-1 Applications
- Experience with VMware virtualization suites
- Experience with Computer Telephony Integration (CTI) Applications
- Experience with database related technology and administration (SQL Server)
- Experience with Servers (Dell and HP)
- Experience with PBX and Premise systems

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***Basic Requirements**:

- Associates degree in Computer Science or 4+ years of work experience in resolving customer technical issues
- Must be able to obtain background clearance as required by the Hillsborough County Sheriff's Office, Tampa PD, and Motorola Solutions Inc.

**Vaccine Requirement**

***Travel Requirements **:10-25%
***Relocation Provided **:None
***Position Type **:Experienced
***Referral Payment Plan **:No

**Our U.S. Benefits include**:

- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more

**_EEO Statement _**

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.