UBER Direct Account Manager

hace 12 horas

Santiago de Chile Uber A tiempo completo

**About the Role**

As a Uber Direct Account Manager, be a strategic partner to the Uber Direct team, to support the growth of the Chile business

**What you'll do**
- Build long-term relationships customers: Develop meaningful and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans
- Advise merchants on their e-commerce customer experience
- Be a sounding board for merchants to develop the best experience for their end-customers and their store employees. Guide them and advise them on the customization possibilities of the delivery by Uber Direct.
- Be the translator between business and tech stakeholders - Develop a detailed understanding of Uber Direct technical components and be able to explain them to merchants in a simple comprehensible way. Translate business objectives and requirements into technical characteristics of the integration.
- Onboard new merchants - Be the project manager for merchants technical integration and operational onboarding on Uber Direct. From integration requirements specification to onboarding execution, be responsible for the launch of new merchants with Uber Direct.
- Supervise the activity and analyze data
- Perform quantitative and qualitative analyses to supervise the debut of our new merchants and communicate them internally and externally to continuously improve the our business reliability.
- Promote Uber Direct value proposition
- Clearly understand and communicate the value of Uber Direct to Enterprise Accounts. Seek and achieve logistics, same-day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise Accounts. Look for ways to grow our business within existing accounts.
- Contribute to Uber Direct offering improvement - Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to develop further our offering to answer partner's needs

**What you'll need**
- We need someone with experience in Sales, Account management, Business Development or Operations in a large business or growing a start-up or other similar experience.
- Experience in account management, a proven record in business development and client management preferred
- Good business understanding and judgment. Familiarity with e-commerce customer journey or willingness to learn to support merchants on the design and implementation of their customer journey from ordering to delivery.
- We need you to be comfortable dealing with technical information and guiding business partners through technical business requirements
- Hands-on approach, comfortable deep-diving into operational and technical topics to support our merchants on day-to-day issues in coordination with cross-functional teams
- Analytical approach, comfortable dealing with numbers and producing performance analysis (mostly on Google Sheets)
- Insightful when dealing with different people; able to quickly build relationships with external and internal partners
- Ambitious mentality and pro-activity
- High adaptability to change and ability to implement quickly
- Proficiency in English and Spanish
- We would love if you have experience or familiarity with API integration
- Industry knowledge in the on-demand / same-day delivery space is also a plus

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