Partner Support Representative
hace 1 semana
With nearly $2 billion in experiences booked, Peek's platform combines powerful business software with an award-winning marketplace for consumers to book things to do like wine tours, skydiving, art classes, and more. Our software provides world-class booking, point-of-sale, and hundreds of automation tools. Thousands of operators have grown their business and automated their operations with our tech.
Peek follows a remote-first philosophy, with our team of over 150 located in San Francisco, Salt Lake City, New York, Seattle, Chile, Colombia and beyond. We're hiring a passionate and self-motivated Partner Support Representative to help our partners grow their businesses using PeekPro.
**Job functions**
- Author informative and thorough how-to messages using excellent communication skills to maintain a high CSat.
- Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.
- Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.
**Job requirements**
We'd love you to have:
- 1-2 years of experience in customer service and/or technical support
- Full-time availability; Able to work Sunday - Thursday schedule
- Excellent written, oral, and interpersonal communication skills
- Natural enthusiasm for helping people solve technical problems
- Patience and ability to troubleshoot and teach new software to non-tech savvy operator partners.
- Ability to work in a dynamic environment without skipping a beat
- Must be punctual and reliable
- Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue
- Discretion in handling potentially sensitive information about a partner, partner’s account, or business.
- Reliable internet connection in a personal work setting that allows for distraction free environment
**Preferred but not required**
- Interest in the travel/tourism industry
- Spanish language fluency
- Experience working within ZenDesk or other support tooling
- Experience working with Salesforce, JIRA, Slack and/or G-Suite Experience in a similar role
**Job Types**: Full-time, Permanent
**Salary**: $85,000,000 - $92,000,000 per month
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