Associate Service Delivery Governance Specialist

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Associate Service Delivery Governance Specialist, assists with the establishment and maintenance of an effective governance framework for service delivery operations. This role works closely with cross-functional teams to ensure compliance with service level agreements (SLAs), track key performance indicators (KPIs), and drive continuous improvement initiatives to optimize service delivery processes

**Working at NTT**

**Key Roles and Responsibilities**:

- Supports document review and management
- Receives detailed instructions to control and manage changes to Standard Operating Procedure
- Assists with identifying potential risks and vulnerabilities in service delivery processes, and contribute to the development and implementation of strategies to mitigate these risks
- Supports governance of execution of automation projects
- Assists with service delivery audits and assist in the implementation of audit recommendations. Receives detailed instructions for the successful renewal of ISO certifications on ISO 9001, ISO 20000-1, ISO 27001 and ISO 22301
- Supports the adherence of utilization tracking across cross functional teams

**Knowledge, Skills and Attributes**:

- Knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library)
- Analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities
- Communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels
- Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work
- Project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines
- Motivated professional with a passion for establishing effective governance practices and optimizing service delivery operations.

**Academic Qualifications and Certifications**:

- Bachelor's degree in a relevant field
- ITIL Foundation
- ISO 9K and 20 K internal auditor/lead auditor

**Required Experience**:

- Basic experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices.

**Skills Summary**

Continual Improvement Process, Contract Management, Performance Monitoring, Process Optimization, Regulatory Compliance Management, Risk Management

**What will make you a good fit for the role?**

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.