Customer Service Specialist, Radio
hace 6 días
**_About Mobile Networks_**
- In Mobile Networks our goal is to be a leader in 5G and provide the best value to our customers as they evolve their networks. We continue to develop our 5G portfolio according to the latest 3GPP specifications. With more than 2,100 patent families essential for 5G, we are proud of the number of industry firsts that we have completed on the path to 5G commercialization. Nokia is also the only end-to-end mobile network vendor working with the major operators around the world._
**_J_**_ob Description_**
- End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre
- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. The Customer Service Specialist handles highly complex (technical) problems within service delivery as well as management and develops original and innovative solutions with broad impact on the business for delivering contracted services to customers._
**_Job Responsibilities & Competencies_**
- _Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. _
- _Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives._
- _Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective._
- _Shares initial ideas for professional direction of own organisational unit._
- _Acts as a professional advisor and mentor for staff / workteam / taskforces._
- _May lead sub-projects / projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work._
- _
**_Qualifications_**
- Key Competencies_
- Knowledge Management_
- Service Excellence_
- Improvement Methodologies_
- Communication and Public Speaking_
- Analytics_
- Problem Solving_
- Installation and Commissioning_
- Care Fault Management and Troubleshooting_
- Network Integration and Deployment_
- Trial support_
- Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves._
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