Customer Success Manager

hace 2 semanas

Santiago de Chile Uber A tiempo completo

**About the Role**

The Scaled customer success manager role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.

Scaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.

**About the Role**

The Scaled customer success manager role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.

Scaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.

**What You'll Do**:

- Lead scalable growth for Small-to Mid Sized restaurant segment, design and execute growth strategy aligned to territory needs.
- Achieve revenue growth targets for the Small-to-Mid Sized restaurant segment, upsell new product features and ensure high retention by driving mutual business value.
- Be the owner of the budget of the segment, make it more efficient and achieve the revenue targets.
- Set, track and report on performance metrics of the Small-to-Mid Sized restaurant segment to internal teams.
- Be the voice of the Small-to-mid Sized restaurants to internal stakeholders - translate their needs and advocate on their behalf.

**Basic Qualifications**
- 1-3 years professional experience, ideally in a similar commercial/analytic function
- Confident in making data-led decisions and using sound business judgment
- Must have very strong analytical skills and business sense**:

- Preferred Qualifications -**
- Fluency in Spanish and Business English
- Advanced Excel Skills

  • Customer Success Manager Chile

    hace 2 semanas

    Santiago de Chile Unilode A tiempo completo

    **About Unilode** **Position Overview** The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer...

  • Customer Success Manager

    hace 1 semana

    Santiago de Chile Sovos Compliance A tiempo completo

    **Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...

  • Customer Success Manager

    hace 7 días

    Santiago de Chile Encuadrado A tiempo completo

    Encuadrado es una plataforma donde profesionales independientes, como nutricionistas, psicólogos, doctores, abogados, etc., automatizan y administran las piezas más críticas del funcionamiento de su negocio. Esto incluye los agendamientos de las citas de sus clientes, envío de recordatorios, procesamiento de pagos y emisión de boletas. **El Rol:...

  • Manager, Customer Success

    hace 1 semana

    Santiago de Chile Sovos Compliance A tiempo completo

    **Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...

  • Customer Success Manager

    hace 1 semana

    Santiago de Chile PagerDuty A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! As a **Customer Success Manager** within the **Scaled team at PagerDuty**, you will play a pivotal role in driving customer...

  • Customer Success Manager

    hace 28 minutos

    Santiago de Chile PagerDuty A tiempo completo

    PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning...

  • Ril0401 - Customer Success Manager

    hace 7 días

    Santiago de Chile IT - Talent A tiempo completo

    **IT-Talent Headhunter SENIOR TI** busca para uno de sus clientes **Customer Success Manager** Requisitos/Conocimientos/Experiência: - Titulación en Ingeniería Eléctrica. Electrónica. Comercial - Desde 2 años de experiência en el Rol. - Habilidad para comunicarse de manera efectiva y construir relaciones sólidas. - Ventas B2B. - Motivación para...

  • Customer Success Manager

    hace 3 días

    Santiago, Chile 2innovate A tiempo completo

    Overview ¡Buscamos nuestro próximo Customer Success Manager! Súmate a un equipo protagonista en este viaje de transformar la industria financiera, generando experiencias de alto valor de la mano de Frame Banking la plataforma de pagos de próxima generación que permite que nuestros clientes a nivel global puedan lanzar nuevos modelos de negocio basados...

  • Manager Customer Success

    hace 2 semanas

    Santiago, Metropolitana, Chile Mastercard A tiempo completo

    Job Title:Manager Customer Success Overview:Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with...

  • Customer Success

    hace 4 semanas

    , Región Metropolitana de Santiago, Chile Canonical A tiempo completo

    Customer Success - Team Manager Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public...