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Technical Implementation Specialist
hace 2 semanas
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.
About This Role:We're looking for a Technical Implementation Specialist to own the onboarding and technical setup of new clients or customers. This role sits at the intersection of onboarding, operations, and light technical execution. You'll be responsible for ensuring smooth implementations by coordinating requirements, validating data, and handling basic scripting or data work when needed.
This is not a pure engineering role, but you must be comfortable working with technical concepts, structured data, and troubleshooting issues independently.
Key Responsibilities:Own end-to-end onboarding and implementation for new clients or accounts
Gather requirements and translate them into clear implementation steps
Configure systems, integrations, or workflows based on onboarding needs
Work with datasets using SQL to validate, audit, or reconcile data
Use basic Python scripting for automation, data cleanup, or internal tools
Troubleshoot implementation issues and identify root causes
Coordinate with internal teams (engineering, ops, support) as needed
Maintain clear documentation, onboarding checklists, and status updates
Ensure implementations are completed accurately and on schedule
Software/Platforms/Tools:
Python (basic scripting)
SQL
Google Sheets / Excel
Internal tools, APIs, or databases (training provided where applicable)
Project or task management tools (Asana, ClickUp, Monday, etc.)
Qualifications:
At least 3 to 5 years of freelancing experience
3+ years of experience in onboarding, implementation, technical operations, or similar roles
Excellent oral and written English communication skills (C1 or C2 level)
Comfortable writing basic Python scripts and SQL queries
Strong understanding of data structures, workflows, and system logic
Excellent written and verbal English communication skills
Highly organized, detail-oriented, and reliable with follow-through
Comfortable working US business hours
Able to work independently in a remote environment
Shift Schedule:
Monday to Friday, 9:00 AM – 6:00 PM US CST
