CHL - Technical Onboarding Manager

hace 2 semanas

Santiago, Metropolitana, Chile Tidal A tiempo completo
Job Title: Technical Onboarding Manager Contractor Fee: $3,200 - $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 45 hours/week) Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

Were seeking a Technical Onboarding Manager to oversee the onboarding and technical setup of new clients or customers. This role sits at the intersection of onboarding, operations, and light technical execution. Youll be responsible for ensuring smooth implementations by coordinating requirements, validating data, and handling basic scripting or data work when needed.

This is not a pure engineering role, but you must be comfortable working with technical concepts, structured data, and troubleshooting issues independently.

Key Responsibilities:
  • Own end-to-end onboarding and implementation for new clients or accounts
  • Gather requirements and translate them into clear implementation steps
  • Configure systems, integrations, or workflows based on onboarding needs
  • Work with datasets using SQL to validate, audit, or reconcile data
  • Use basic Python scripting for automation, data cleanup, or internal tools
  • Troubleshoot implementation issues and identify root causes
  • Coordinate with internal teams (engineering, ops, support) as needed
  • Maintain clear documentation, onboarding checklists, and status updates
  • Ensure implementations are completed accurately and on schedule

Software/Platforms/Tools:

  • Python (basic scripting)
  • SQL
  • Google Sheets / Excel
  • Internal tools, APIs, or databases (training provided where applicable)
  • Project or task management tools (Asana, ClickUp, Monday, etc.)

Qualifications:

  • At least 3 to 5 years of freelancing experience
  • 3+ years of experience in onboarding, implementation, technical operations, or similar roles
  • Excellent oral and written English communication skills (C1 or C2 level)
  • Comfortable writing basic Python scripts and SQL queries
  • Strong understanding of data structures, workflows, and system logic
  • Excellent written and verbal English communication skills
  • Highly organized, detail-oriented, and reliable with follow-through
  • Comfortable working US business hours
  • Able to work independently in a remote environment

Shift Schedule:

  • Monday to Friday, 9:00 AM – 6:00 PM US CST

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