Sales Operations Support

Job Summary

The Local Project Administrator (PA) will be responsible for providing administrative support in the execution of project contracts and Long Term Service Agreements (LTSAs), ensuring contractual compliance, revenue recognition support, document control, client communication, and performance visibility. Working as an integrated member of the technical team, this role focuses on the administrative and financial obligations of contracts throughout their lifecycle.

This position requires alignment with Emerson's policies and procedures, compliance with local legislation (including tax and labor obligations), and the disciplined use of regional and global corporate tools to ensure traceability, control, and efficient contract and project management. As part of the role, the Local PA will also coordinate with the Project Support team based in Costa Rica, ensuring integration with local processes, delivery timelines, and company standards.

In this role, your responsibilities will be

• Monitor and control contractually defined billing milestones, ensuring the issuance of documents and invoices within deadlines.

• Coordinate the collection of necessary information and documentation for revenue recognition, both for Percentage of Completion and Completed Contract agreements.

• Monitor contractual clauses related to adjustments, penalties, and terms, ensuring administrative and financial compliance.

• Maintain control of all mandatory administrative documentation (insurance, certificates, team data, licenses), distinguishing it from technical deliverables.

• Support the preparation of administrative amendments and guarantee the traceability of contractual changes from a documentation perspective.

• Act as the administrative point of contact with the client, ensuring clarity regarding payment milestones, contractual requirements, and administrative deliverables.

• Feed administrative contract-related indicators (KPIs) and prepare supporting documentation for internal or external audits.

• Ensure proper use of corporate systems (Oracle, SmartSheet, among others) for the management, control, and communication of administrative actions.

• Collaborate with internal areas such as engineering, sales, finance, supply chain, and legal to ensure the flow and control of contractual administrative processes.

• Coordinate and oversee the administrative activities carried out by the Project Support team in Costa Rica, ensuring alignment with local processes, delivery deadlines, and Emerson standards.

Who you are:

• Effective Communication: Communicates clearly and objectively, adapting messages to the audience and situation.

• Personal Responsibility: Takes ownership of tasks and results, demonstrating integrity and reliability.

• Attention to Detail: Is careful and precise when handling documents, data, and processes, minimizing mistakes and rework.

• Results-Oriented: Shows commitment to delivering quality results, respecting established deadlines and goals.

• Collaboration and Teamwork: Works well with others, sharing information and supporting common objectives.

For this role, you will need:

• Minimum of 3 years' experience in administrative roles related to the execution of projects or industrial service contracts.

• Knowledge of ERP systems, preferably Oracle, as well as administrative and financial management tools.

• Proven ability in organization, document control, and monitoring of contractual obligations.

• Familiarity with billing practices, contract management, and supporting revenue recognition processes.

• Bachelor's degree in administration, Engineering, Economics, Accounting, or related fields.

Preferred qualifications that set you a part:

• Previous experience with industrial automation contracts or LTSAs.

• Familiarity with tax regulations and fiscal obligations in industrial contracts.

• Experience with internal or external audits and preparation of supporting documentation.

• Intermediate or advanced English for communication with global structures.

• Knowledge of tools such as SmartSheet, SharePoint, or corporate workflow systems.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.