Technical Support Engineer – Mobile Data Network Chile

hace 4 días

chile Chronos Consulting A tiempo completo

Job Description Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be  Responsible for the technical support of the company’s products and solutions  Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need  Research, diagnose, troubleshoot and identify solutions to resolve customer issues  Resolve time critical deployment and production issues  Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely  Provide prompt and accurate feedback to customers  Ensure proper recording and closure of all issues  Prepare accurate and timely reports  Document knowledge in the form of knowledge base tech notes and articles  Participation in providing training to customers as required  Participate in the On-Call duty rotation Requirements: Flexible location  Experience with customer facing activities in an international environment  Knowledgeable in customer support processes, tooling and troubleshooting  Knowledge in networking: TCP/IP, switching, routing – Must  Experience with Linux/Unix based systems – Must  Experience in the mobile and Telco markets (working with telco providers) – advantage  Experience with load balancers –advantage  Knowledge with VM environments, NFV and SDN – advantage  Scripting knowledge (perl/python/bash) – advantage  Self-learning and self- motivated  Solve problems independently and creatively  Team player and capability working with cross company teams abroad and in the HQ  High level of communication and reporting  Excellent communications skills in English (read and write) Qualifications:  BSc/BA degree or equivalent work experience.  5+ years of experience as a customer support/services engineer  International work experience and cultural awareness an advantage  Experience with global support organizations working with support teams abroad

  • Mobile Core Network Engineer — Deployment

    hace 7 días

    , Región Metropolitana de Santiago, Chile Beijing Foreign Enterprise Management Consultants Co.,Ltd. A tiempo completo

    A global ICT solutions provider in Santiago, Chile is seeking a Mobile Core Network Engineer. This pivotal role involves deploying state-of-the-art mobile core networks and providing technical expertise for a full project lifecycle. Candidates should have at least 3 years of experience in mobile core network deployment and a solid understanding of relevant...

  • Technical Support Engineer

    hace 6 días

    Chile Chico Simon Data A tiempo completo

    **About Us**: Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they...

  • Technical Support Engineer- Chile

    hace 7 días

    , Región Metropolitana de Santiago, Chile Shopic A tiempo completo

    About the Role As a technical support specialist at Shopic, you’ll be responsible for providing timely and effective Tier II support to our customers across both production and pre‑production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers. About Shopic Shopic is an AI RetailTech...

  • Technical Support Engineer

    hace 2 días

    Santiago de Chile Prisma Data, Inc. A tiempo completo

    At Prisma, we’re redefining how developers work with databases. If you’re fascinated by the cutting-edge data infrastructure powering companies like Twitter, Airbnb, and Facebook—but want the agility, ownership, and impact of a fast-moving startup—Prisma is the place for you. Backed by top-tier Silicon Valley investors like Amplify Partners, Kleiner...

  • Core Engineer

    hace 7 días

    , Región Metropolitana de Santiago, Chile Beijing Foreign Enterprise Management Consultants Co.,Ltd. A tiempo completo

    Mobile Core Network Engineer (Deployment & Delivery) Location: Santiago, Chile About the Role: On behalf of Huawei Technologies, a world‑leading ICT solutions provider, we are seeking a versatile and experienced Mobile Core Network Engineer to join our Carrier Business Group in Chile. This is a pivotal role that spans the entire project lifecycle. You will...

  • Desktop Support Engineer L1

    hace 4 semanas

    , Región Metropolitana de Santiago, Chile Iron Systems, Inc A tiempo completo

    Desktop Support Engineer L1 Iron Systems, Inc. (Las Condes, Santiago Metropolitan Region, Chile) seeks an entry‑level Desktop Support Engineer L1 to install, configure, and maintain desktop computers, peripheral equipment, and associated software. Responsibilities Install, configure, and maintain desktop computers and peripheral equipment within...

  • Technical Support Engineer

    hace 7 días

    Santiago de Chile Openpath Security Inc. A tiempo completo

    Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...

  • Technical Support Engineer

    hace 2 días

    Santiago de Chile Get More Students A tiempo completo

    **Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...

  • Senior Onsite Technical Support Engineer

    hace 4 semanas

    , Región Metropolitana de Santiago, Chile Sovos A tiempo completo

    A global provider of tax compliance solutions is looking for a Technical Support Engineer in Santiago de Chile. In this role, you will leverage your advanced technical skills to resolve complex issues and enhance the customer experience. Responsibilities include providing on-site support, conducting technical consultations, and documenting interactions....

  • IT Support Technician, Santiago, Chile

    hace 1 semana

    Santiago de Chile Foxys Computing Services A tiempo completo

    **The position of IT support Technician (Contractor)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users with...